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Sales Operations Representative

Company:
ATR International
Location:
San Leandro, California, 94577, United States
Posted:
February 16, 2018
Description:

Job Title: Sales Operations Representative

Job Location: San Leandro, CA

Job Duration: 3 months +

Job Description:

We are seeking a Sales Operations Representative for a very important client

Responsibilities

-Log, register, qualify, validate, and process sales orders against system quotes and customer purchase or legal requests.

-Creation and maintenance of master data, customer installed base records, cases, etc. within SAP CRM, SAP ECC, MS CRM and/or the system currently in use.

-Qualify, validate, and process change requests to software and license installed database.

-Acquire, maintain, and apply knowledge of OSIsoft software configuration and shippable parts.

-Perform self-audits on quotes, orders, delivery documents, invoices, ibase changes, etc. to obtain high quality in order fulfillment process.

-Assist and satisfy internal and external customers in friendly and concise manner by providing required information on any stage of order fulfillment process including but not limited to product, pricing, quoting, support documents, order information (on services, software or training), and download enabling.

-Escalate partner/customer problems, issues, and concerns to most appropriate person when necessary.

-Follow-up in a timely and accurate manner on open issues, tasks, activities, and unresolved items.

Requirement:

The ideal candidate will possess the following skills:

Occupational/Technical Knowledge

Computer and software knowledge.

Working Knowledge of MS Office

Order processing (CRM experience preferred)

Experience with SAP a plus

Master Data experience a plus

MS CRM experience a plus

Skills

-Detail-oriented with the aptitude to manage multiple tasks

-Strong analytical, troubleshooting, and problem solving abilities

-Ability to adapt to changing environment without sacrificing customer satisfaction or quality

-Team player with a positive attitude

-Highly motivated, proactive self-starter and able to work with minimal supervision

-Strong organization skills

-Excellent verbal and written communication skills

-High level of integrity and commitment to quality

-Exceptional customer service skills

-Aptitude to maintain composure in stressful situations and time constraints

-Desire to learn and understand the business

-Foreign languages, verbal and written are an asset

Education

-Working toward a BS or BA in business or related field