Customer Support Agent

Help people pay smarter for their prescriptions!

Location

Onsite: 111 Roberts Rd, Suite 400 · Grindstone, PA 15442

Training start date: June 15th, 2026

Training hours: Monday–Friday, 9:00 a.m. – 5:30 p.m. EST (subject to change)

Schedule flexibility preferred: Post-training schedules may include evening and weekend shifts

Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? Help participants navigate a brand-new CMS program designed to make prescription costs more manageable.

What we do:

Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once — utilizing a new, innovative program!

Fully compliant program support

Ledger-based accounting to track participant activity

Seamless system integrations

Omnichannel participant support

Easy opt-in/opt-out enrollment

And you get to be the friendly voice that makes it all make sense.

What you'll be doing:

As a support agent, you'll manage both inbound and outbound calls (about 60–70 inbound calls per day), helping participants with:

Elections and enrollment

Payment processing questions

General prescription payment plan support

Online account assistance

Updating member information

Who we're looking for:

Friendly, confident, and professional on the phone

Goal-driven and detail-oriented

Comfortable multitasking (talking + typing = no problem!)

Able to follow client and company guidelines precisely

Familiar with HIPAA (nice to have, not required — we'll train!)

Available for evening and weekend shifts post-training

Experience that transfers well

Bilingual candidates are strongly encouraged to apply — multilingual communication skills are a BIG PLUS and highly valued in this role!

We love candidates with backgrounds in:

Contact centers

Healthcare

Hospitality

Retail

Food service

If you've ever handled customers under pressure — you're already ahead!

Preferred qualifications:

Type at least 20 WPM

Communicate clearly and confidently

Think on your feet and stay calm under pressure

Bring positive energy and a problem-solving mindset

Bilingual or multilingual proficiency strongly preferred

Flexibility to work evenings and weekends as scheduled

How to succeed in this role:

Clear communication and accurate account notes

Proper caller verification before discussing details

A helpful, patient, and solutions-focused approach

Consistent adherence to HIPAA and call standards