Services Operations Administrator

Services Operations Administrator needs 5 years’ experience

Services Operations Administrator requires:

• Bachelors Degree in Business, Finance, or Supply Chain, or equivalent work experience required.

• Between 1-2 years of related experience required.

• Other Requirements

• Oracle and Microsoft Office Suite experience required.

• PO management or financial processing experience preferred.

• Excellent written and oral communication skills, with an ability to present ideas and information clearly and confidently.

• Approximately 5% travel may be required to support the position’s responsibilities.

• Excellent problem-solving skills with a proactive approach to issue resolution and strong focus on customer service.

• Strong attention to detail and ability to validate financial data.

• Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines.

• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.

Services Operations Administrator duties:

• Implement improvements to current processes to maximize efficiencies.

• Provide exceptional customer service to and partnership with the Operations and Accounting departments and to customers and/or vendors.

• Manage customer and/or vendor POs and serve as the main point of contact for related inquiries.

• Monitor the full customer and/or vendor PO lifecycle, including tracking statuses and managing closures, cancellations, or extensions and/or ensuring accurate accounts receivable transactions, credits, and Oracle budgets.

• Validate customer and/or vendor requests to ensure they are completed on time, align with business guidelines, and are financially accurate.

• Review and reconcile pass-through costs to ensure correct billing and contract compliance, and/or review and analyze reports for invoicing, fees, and customer POs.

• Identify and resolve PO exceptions, collaborating with internal teams and escalating when needed.

• Support project setups and fee validations and contribute to best practices and consistent standards