Loan Processing Assistant

Job Description

On behalf of our client, we are seeking a detail-oriented and reliable Loan Processing Assistant to support the loan processing team remotely. This role focuses on reviewing borrower documentation, organizing loan files, and assisting with income analysis. The ideal candidate is highly organized, proactive, and capable of working independently in a fast-paced remote environment.

Benefits:

Competitive salary

Strong support system

Health benefit ($30/month)

Internet Allowance ($20/month)

Training materials for upskilling are provided

Paid holiday leaves (depending on the holidays that the client observes)

Paid sick leave (sick leave convertible to cash if perfect attendance)

Paid planned leaves

Key Responsibilities:

Loan File Management & Review

Assist loan processors with assembling and reviewing loan files for completeness and accuracy

Review loan notes and file history to understand current status and next steps

Maintain organized and compliant digital loan files

Document Review & Analysis

Review borrower documentation such as pay stubs, W-2s, tax returns, bank statements, and letters of explanation

Identify missing or inconsistent information and communicate accordingly

Document Handling & System Updates

Receive, upload, and organize incoming documents in the loan origination system

Ensure all documents are properly labeled, stored, and accessible

Pipeline & Condition Management

Support condition tracking and document collection to keep files progressing

Monitor appraisal status and follow up as needed

Communication & Coordination

Respond to realtors, loan officers, and internal team inquiries in a timely and professional manner

Coordinate with team members and stakeholders to ensure smooth processing

Coverage & Administrative Support

Provide coverage for team members during out-of-office periods to ensure workflow continuity

Perform ad hoc tasks as required

Requirements & Qualifications:

An associate’s or Bachelor’s degree in Business, Finance, Accounting, or a related field is preferred

Experience in U.S. mortgage, banking, or financial service

Familiarity with loan origination systems (e.g., Arive, Encompass) is a plus

Strong attention to detail and organizational skills

Ability to multitask and manage shifting priorities in a remote work environment

Strong written and verbal English communication skills

Ability to handle confidential financial information with integrity

Willingness to learn and to be trained

Ability to review notes and proactively determine next steps on a file

Strong customer service mindset when communicating with realtors and partners

Ability to work independently with minimal supervision

Two professional references and a valid criminal background check issued within the last 60 days are required for all successful applicants.

Completion of intake paperwork, including submission of a valid tax identification number (e.g., Social Security Number, Social Insurance Number, or the country’s equivalent), is required before onboarding.

Technical Experience

Proficiency in Microsoft Outlook, Excel, and Word

Experience using Arive (or similar Loan Origination System) is preferred

Familiarity with Dropbox or other document management systems

Ability to quickly learn and navigate mortgage software platforms

Ability to access and navigate wholesale lender portals for document uploads and retrieval

Ability to work across multiple lender systems and mortgage platforms