MSC Import Documentation Client Representative

Elevate your career with MSC Canada as an Import Documentation Client Representative.

Focus on managing customer inquiries and document compliance for shipping operations.

In this role, you will work independently under careful supervision, handling import document protocols efficiently.

You will communicate professionally with clients and internal stakeholders while ensuring compliance with defined KPIs.

Your experience in shipping or logistics is crucial for driving effective resolutions for customer requests.

Key Responsibilities: • Provide detailed analysis and manage customer inquiries • Execute import documentation for vessels accurately • Verify compliance of all shipping documents • Maintain relationships with customers and global agencies • Support internal coordination for issue resolution Requirements: • 2+ years of experience in shipping or logistics sectors • Bilingual in English and French; knowledge of additional languages beneficial • Proficient in Microsoft Office suite • Experience with transportation management systems preferred • Strong communication skills, written and verbal Make a significant impact at MSC Canada by ensuring a smooth import documentation process for exceptional customer service.

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