Program Supervisor (Family Shelter)

The Program Supervisor provides leadership and oversight of case management,

behavioral health coordination, and youth services within Just Compassion's family

shelter program. This role ensures all participant-facing services are integrated,

trauma-informed, and aligned with a housing-first, low-barrier approach.

The Program Supervisor works in close partnership with the Shelter Operations

Supervisor to ensure seamless coordination between shelter operations and supportive

services. This position plays a critical role in program quality, staff development, and

participant outcomes.

Essential Duties

Oversees service delivery across case management, behavioral health, and

youth services to ensure alignment with housing stabilization and participant

goals.

Ensures all programming is trauma-informed, participant-centered, and

consistent with a housing-first, low-barrier model.

Collaborates with internal teams and external partners to ensure coordinated,

high-quality services for families.

Job Functions

Oversee and coordinate case management, behavioral health services, and

youth programming to ensure integrated, participant-centered service delivery

aligned with housing outcomes.

Provide direct supervision, coaching, and performance management to program

staff, supporting high-quality, trauma-informed, and family-centered services.

Support staff in navigating complex participant situations, including crisis

response, safety planning, and service coordination within a congregate shelter

environment.

Serve as an escalation point for complex participant situations, staff concerns,

and service delivery challenges, ensuring timely and appropriate resolution.

Partner with third-party behavioral health providers to ensure timely referrals,

effective care coordination, and alignment with program expectations and

contractual requirements.

Ensure youth services programming is safe, developmentally appropriate, and

compliant with child safety standards, including mandatory reporting

requirements.

Monitor participant flow, length of stay, and barriers to housing placement,

supporting staff in progressing families toward stabilization and permanent

housing.

Monitor program performance, documentation quality, and compliance with

funding, regulatory, and organizational requirements.

Collaborate closely with the Shelter Operations Supervisor to align participant

engagement strategies, communication, and incident response across the shelter

environment.

Coordinate with external partners, including Coordinated Care Organizations,

schools, and community providers, to support comprehensive, wraparound

services.

Support cross-program collaboration and warm handoffs across internal

programs,

including HRSN, Rapid Rehousing (RRH), and Permanent Supportive

Housing

(PSH).

Identify trends, service gaps, and opportunities for program improvement,

contributing to continuous quality improvement and program development efforts.

Model and reinforce a trauma-informed, equitable, and accountable team culture

aligned with organizational values.

Perform additional duties as assigned in support of program operations.

Qualifications

Bachelor's degree in Social Work, Human Services, or a related field (or

equivalent experience).

Minimum of three (3) years of experience in homelessness services, case

management, or a related field.

Minimum of one (1) to two (2) years of supervisory or team leadership

experience.

Experience working with families, children, and individuals experiencing

homelessness.

Strong understanding of trauma-informed care, harm reduction, case

management practices, and housing-first principles.

Preferred Qualifications

Experience working in shelter settings, particularly family shelters.

Experience coordinating with behavioral health providers or Medicaid-funded

services.

Knowledge of HMIS or comparable data systems.

Familiarity with HUD, SHS, or other housing program requirements.

Why Just Compassion: Benefits & Total Rewards

Just Compassion is committed to supporting the health, well-being, and professional

growth of our team members. Benefits for eligible employees may include:

Medical, dental, and vision insurance plans

Employee Assistance Program (EAP), providing confidential counseling,

financial, and legal support at no cost to team members

Individual Retirement Account (IRA) retirement savings option

Paid time off (PTO) for eligible employees

Paid sick time in accordance with Oregon law

Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO),

Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act

(FMLA), as applicable

Wellness time to support overall employee well-being

Eleven (11) paid holidays annually

Professional development opportunities

Just Compassion of East Washington County is committed to a policy of Equal

Employment Opportunity with respect to all employees and applicants for employment.

This policy prohibits discrimination on all legally recognized bases including, but not

limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age,

Job Type: Full-Time, Permanent