Senior Java IVR Developer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Java Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels.

In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers.

Responsibilities:

Design, develop, and maintain IVR applications based on business and technical requirements

Integrate IVR solutions with key internal services

Monitor IVR systems and implement operational improvements to enhance customer experience

Troubleshoot and resolve issues within the voice contact center and IVR environments

Collaborate with project managers to ensure the timely and high-quality delivery of solutions

Work independently while supporting a regional business unit aligned with global objectives

Participate in forward-looking initiatives to improve call steering and IVR architecture

Communicate technical concepts clearly to both technical and non-technical stakeholders

Qualifications

7+ years of professional software development experience with a strong focus on Java

Strong Java programming skills in Java EE and Spring Boot / Spring Core

Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns

Experience working with SQL for application configuration and data-driven logic

Practical experience designing and developing microservices and distributed systems

Hands-on experience with cloud platform engineering, preferably AWS

Experience with containerization and orchestration using Docker and Kubernetes

Strong troubleshooting and analytical skills, including production issue investigation

Effective communication and presentation skills

Ability to work independently in a fast-paced, global environment

Familiarity with voice technologies and speech standards (VoiceXML, SRGS, MRCP, CCXML)

Nice to Have

Understanding of voice contact center systems and IVR platforms

Experience developing IVR applications

Understanding of AI integration and LLM-based architectures

Additional Information

We offer:

Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

ForeverRemote work culture: make the most of the flexibility that comes with remote work.

Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

Global impact: collaborate on impactful projects for top global clients and shape the future of industries.

Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Job Type: Remote, Full-Time, Internship, Permanent