Patient Scheduling Representative (Munster)

This is as onsite position in Munster, Indiana.

Start Date: ASAP

Duration: Temporary to Permanent

Schedule: Monday–Friday 9:30 AM – 6:00 PM

Pay: $18 - 20/hour full benefits upon conversion

Location: Fully onsite in Munster, Indiana

We are seeking a professional and customer-focused Patient Scheduling Representative to join our healthcare team. In this role, you will assist patients by answering inbound calls and making outbound calls to schedule medical tests and procedures. You will play an important role in delivering exceptional patient service while ensuring accurate information is collected for the registration and scheduling process.

Responsibilities:

Answer incoming patient calls in a courteous and professional manner

Contact patients with open medical orders to schedule appointments for basic tests and procedures

Route advanced or specialty scheduling requests to the appropriate Engagement Center Coordinator

Collect and verify accurate patient demographic and insurance information

Maintain productivity and quality standards in a fast-paced environment

Provide compassionate, patient-centered customer service during every interaction

Maintain confidentiality of all patient and medical information

Navigate scheduling systems and software applications efficiently

Qualifications:

High school diploma or GED required

Medical office, healthcare, or business office training preferred

At least 1 year of experience in a medical office, patient scheduling, registration, or call center environment preferred

Knowledge of medical terminology and health insurance required; managed care experience preferred

Strong communication, active listening, and customer service skills

Professional phone etiquette and ability to demonstrate empathy and patience

Strong computer and keyboarding skills with the ability to navigate multiple systems

Ability to multitask and work effectively in a fast-paced environment

Bilingual Spanish candidates are encouraged to apply

City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.

By submitting your resume to City Staffing, you are agreeing to receive text messages about employment opportunities. Reply with STOP to stop receiving messages. Message & Data rates may apply.

Part Time