Solutions Engineer

Job Description

Digital Experience Management (DXM) Division

Job Opening Type: Full-Time

Employment Type: Salaried

Location: Lewis Center, Ohio (Hybrid)

Division: Digital Experience Management (DXM)About Radiant Technology

Radiant Technology is a technology integration and professional services company focused on operational technology, digital signage, audio-visual systems, data-driven experiences, and enterprise visualization solutions.

Our Digital Experience Management (DXM) Division specializes in designing, deploying, integrating, and supporting complex operational technology ecosystems across airports, manufacturing facilities, healthcare environments, corporate spaces, and enterprise organizations.

Unlike many traditional integrators, Radiant Technology combines:

Systems integration

Professional services

Operational technology expertise

Infrastructure and deployment engineering

Software-driven operational solutions

Our teams work across software platforms, infrastructure, networking, hardware, monitoring systems, and real-time operational data environments to deliver scalable and maintainable customer solutions.

We are looking for a highly technical, systems-oriented Solutions Engineer who enjoys solving complex operational challenges across infrastructure, software platforms, hardware, networking, and live production environments.Position Overview

The Solutions Engineer is responsible for configuring, integrating, deploying, validating, troubleshooting, and supporting complex digital signage and operational technology environments.

This role focuses heavily on:

Systems integration

CMS and operational platform configuration

Technical troubleshooting

Scripting and automation logic

Infrastructure and networking

Data integration

Hardware validation and testing

Technical escalation support

This is not a traditional software development role. While scripting and technical logic are important, the primary focus is implementing and supporting operational systems in real-world customer environments.

The ideal candidate enjoys troubleshooting interconnected systems, learning new technologies quickly, and working across multiple technical disciplines.

Candidates with backgrounds in:

AV programming

Systems integration

Infrastructure engineering

Network support

Operational technology (OT)

Deployment engineering

Technical escalation support

Advanced field engineering

often excel in this position.What You'll Do

Systems Integration & Platform Configuration

Configure and support digital signage and operational technology platforms

Build workflows, operational logic, scheduling rules, and dynamic content behaviors

Configure playback environments, endpoints, and operational systems

Support implementation and commissioning activities

Troubleshoot platform configuration and operational issues

API & Data Integration

Integrate APIs, databases, web services, and operational data sources

Work with JSON, XML, webhooks, and real-time data flows

Develop lightweight scripting and transformation logic

Troubleshoot integration and connectivity issues

Collaborate with customer IT teams on infrastructure and data access requirements

Technical Escalation & Troubleshooting

Act as a technical escalation resource for live customer environments

Diagnose issues across hardware, software, networking, infrastructure, and operational platforms

Support root cause analysis and long-term corrective actions

Assist Support teams during high-priority incidents

Troubleshoot production systems in complex enterprise environments

Hardware Validation & Testing

Bench test media players, displays, peripherals, and infrastructure hardware

Validate firmware, operating systems, and compatibility requirements

Perform playback, stability, and operational testing

Create technical findings, compatibility reports, and recommendations

Support hardware standardization efforts

Infrastructure & Device Management

Support Windows, Linux, Android, and embedded operating systems

Assist with PC imaging, provisioning, firmware management, and remote device management

Troubleshoot networking and infrastructure-related deployment issues

Support cloud-hosted and on-premise environmentsWhat We're Looking For

Preferred Experience

Systems integration

AV integration

Digital signage

IT infrastructure

Operational technology

Technical support escalation

Deployment engineering

Network troubleshooting

Platform configuration

AV programming or control system logicTechnical Skills

Strong Understanding Of:

TCP/IP networking

VLANs

DNS/DHCP

VPNs and firewalls

Windows and Linux environments

Android and embedded systems

APIs and web services

JSON and XML

Webhooks and data integrations

Endpoint provisioning and device management

Experience With:

Technical troubleshooting

CMS platforms

Scripting or automation logic

Hardware validation and testing

Infrastructure troubleshooting

Live production support environments

Bonus Experience

BrightSign

LG webOS

Samsung Tizen

SQL

PowerShell

Python

HTML/JavaScript

Monitoring platforms

Cloud-hosted systems

AV control systemsWho You Are

You are a technically curious and operationally minded problem solver who enjoys making complex systems work reliably in real-world environments.

You think in systems, workflows, dependencies, and interoperability rather than isolated technologies. You enjoy troubleshooting issues that span software, hardware, infrastructure, networking, and operational platforms.

You likely enjoy:

Diagnosing difficult technical issues

Learning unfamiliar technologies

Working with operational systems

Building logical workflows and automation

Troubleshooting interconnected environments

Supporting live customer systems

Solving real-world deployment challenges

You may come from backgrounds such as:

AV programming

Systems integration

Infrastructure support

Technical field engineering

Network administration

Operational technology

Advanced technical support

You understand that technical success is not just about writing code - it is about building reliable, maintainable, supportable systems that operate successfully in production environments.Why Join Radiant Technology?

Work on large-scale operational technology and digital experience deployments

Gain exposure to software platforms, infrastructure, AV, networking, cloud systems, and enterprise environments

Collaborate with highly technical multidisciplinary teams

Work across industries including airports, manufacturing, healthcare, and enterprise environments

Help shape evolving operational technology standards and deployment methodologies

Opportunity for technical growth across multiple disciplines

Work on projects that directly impact real-world operations and customer experiences

Benefits

Radiant Technology offers a competitive benefits package for eligible full-time employees, including:

Medical, dental, and vision insurance

Health Savings Account (HSA) and Health Reimbursement options

Company-paid life insurance

Short-term and long-term disability coverage

Employee Assistance Program (EAP)

401(k) retirement plan with company match

Paid time off and company holidays

Professional development and training opportunities

Exposure to cutting-edge technologies and enterprise environments

Career growth opportunities within a rapidly evolving technology division

Full-time