Lead IT EUC & Device Strategy

A trusted provider firm that offers comprehensive IT services and technology solutions covering a wide range of areas to address the diverse technology needs of businesses is looking to hire a Lead - IT EUC & Device Strategy.

Job Role/Position: Lead – IT EUC & Device Strategy

Industry - IT

Work Location - Hyderabad

Work Mode - ONSITE (Workdays - 5 days a week)

Qualifications:-: Graduate

Required Work Experience:- 6-12 years

Notice Period — 30 days

Role & Responsibilities

1. End-to-End Service Ownership (M365 + AI)

Own collaboration platforms across the enterprise:

Microsoft Teams

Exchange Online

SharePoint Online

OneDrive

AI capabilities within the ecosystem

Define service strategy, roadmap, and operating model.

Ensure alignment with business priorities and workforce needs.

Take ownership of platform decisions, prioritization, and changes.

Balance:

User experience

Security & compliance

Cost efficiency

2. AI Enablement & Rollout

Drive AI adoption and readiness across collaboration platforms.

Ensure safe and responsible AI deployment in partnership with:

Identity teams

Security

Legal

Data Governance

Define foundational requirements for AI success:

Clean and structured content (content hygiene)

Permission models

Information architecture

Governance alignment

Lead enablement through:

Training programs

Adoption strategies

Clear usage frameworks

3. Service Health & Operational Excellence

Own reliability, performance, and overall service health.

Define and track:

KPIs

SLAs

User experience metrics

Adoption trends

Work closely with support/ops teams for:

Incident management

Problem management

Change management

Lead root cause analysis for major issues and ensure fixes stick (preventive + corrective actions).

4. Platform Standards & Configuration Governance

Define configuration standards and guardrails for all collaboration services.

Ensure consistency across:

Tenants

Regions

Workloads

Align configurations with:

Enterprise architecture

Security policies

Zero Trust principles

Make sure standards are:

Documented

Easy to consume

Enforced via tools/policies

Ideal Candidate / Mandatory Requirements

- Strong EUC & Device Strategy Lead profiles are considered

– Must have 8+ years of experience in endpoint/device strategy or EUC leadership roles in enterprise setups, with proven techno-functional ability to drive standards, governance, and adoption across teams.

– Must have hands-on depth with Intune, MECM, and Jamf, including managing Windows, macOS, and Mobile Device Management (MDM) at scale.

– Must have experience handling 1000+ devices in enterprise environments, including configuration, patching, tagging, and compliance enforcement.

– Must have end-to-end device lifecycle ownership experience covering device selection, enrollment, provisioning, refresh, reuse, and decommissioning, with alignment across procurement, finance, and security.

– Must have strong endpoint security and Zero Trust alignment experience, including device trust, compliance posture, access enforcement, and converting security requirements into practical endpoint policies.

– Must have experience defining endpoint standards, baselines, governance models, and documentation, with familiarity in tools like ServiceNow, Jira, or similar.

– Must have experience owning vendor/service provider relationships (defining SLAs, scope, operational guardrails) and building long-term EUC roadmap including evaluating new tools, reducing tech debt, and driving modern cloud-first endpoint management.

– Must have strong stakeholder management and cross-functional influence skills to work with security, identity, infrastructure, and collaboration teams without direct authority.

Preferred Requirements

– Certifications such as CISSP, CISA, CRISC, or equivalent in endpoint management, device platforms, or security.

– Proven track record of modernizing endpoint ecosystems without breaking operations, with strong bias towards standardization, simplification, and improved user experience.

PS:- Only those who meet the job criteria specified in the job description and satisfy the mandatory requirements for the job role, are required to apply.