Client Technologies Specialist (Ref: 18357)

Position: Client Technologies Specialist (Ref: 18357)

Location: Augusta, ME United States, 04333

Salary: $30.72/hr.

Duration: 1 Years 1 Months 9 Days - Contract

Openings: 1

Deadline: 05/28/2026

Description:

***Local Candidates

***Hybrid

We are seeking a Client Technologies Specialist.

Roles and Responsibilities:

• Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.

• Make recommendations on functional and technical improvements to the environment.

• Participate in performance and volume analysis and design.

• Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.

• Provide accurate and complete answers to general use and environment questions in a timely manner.

• Serve as the point of contact for technology support and services.

• Serve as the point of integration between the business functions of the department and the technology requirements of the department.

• Provide desktop computer support.

• Serve as a point of contact for communication and coordination of service outages.

• Attend and participate in bi-weekly team and problem review meetings.

• Manage the retirement and disposal of obsolete or broken computer equipment.

• Coordinate the procurement and installation of new computer hardware and software.

• Coordinate virus protection software programs within departments.

• Understand the installation of software patches and upgrades.

• Provide input for training and/or documentation materials regarding latest technical and functional design changes.

• Ensure that all work is documented for future reference.

• Follow quality standards.

• Ensure effective and reliable backups are being performed.

• Proactively address customer needs.

• Communicate accurate and useful status updates.

• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.

• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

• Install, configure, and maintain personal computers and other related equipment, devices, and systems add or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.

• Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.

• Develop and conduct various training and instruction for system users.

• Identify utilization patterns and their effect on operation/system availability and performance expectations.

• Ability to work in a team environment.

• Strong communication skills; both written and spoken.

Working Conditions:

• Hybrid.

• Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME.

• Will only consider local candidates within an hour radius of Augusta.

• The work schedule is Mondays through Fridays with weekends off.

• Schedule is subject to change based on departmental needs

Required / Desired Skills

• Ability to lift 50 lbs. Required - 2 Years

• Desktop Support experience Required - 2 Years

• Ability to follow written and oral instructions. Required - 2 Years

• Strong Customer Service skills Required - 2 Years

• Strong documentation experience. Required - 2 Years

• Recent Client Tech support experience Required - 2 Years

• Experience using ticketing systems. Required - 2 Years