Biofuel Execution Coordinator - Decatur, IL

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Biofuel Execution Coordinator - Decatur, IL

ADM Customer Support

This is a full time, exempt position

This successful colleague will be responsible for providing world class customer support to ADM customers. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with cross functional colleagues in Sales, Commercial, Supply Chain, Quality & Technical, Transportation, etc. There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Responsibilities

Create excellent relationships with customers and be responsive to their needs

Obtain strong working knowledge of ADM products and systems

Review contract and pricing specifics, entering detail into ADM systems in a timely fashion.

Process customer orders, inquiries, and properly route complaints

Work closely with internal and external colleagues to account for accurate tax detail, confirm on time delivery, and generate/distribute accurate documentation

Assist with managing inventory levels at the plants and terminals, determining transportation needs, storage requirements and production.

Assist with the distribution/logistics for trucks, rail, barges and vessels.

Assist with accounts receivable efforts

Review various reports to confirm proper contract application, proper invoicing, etc.

Prepare general business correspondence

Coordinate other functions as needed

Additional Qualifications/Responsibilities

Skills and Qualifications

A service-oriented focus on both internal and external customers

Strong written and verbal communication skills

Ability to collaborate in a team-oriented environment

A positive customer centric disposition

Proficiency in Microsoft Excel, Word and Outlook

The ability to learn web-based and other computer applications as needed

Excellent keyboarding skills

Bachelor's degree or previous Customer Support experience is preferred

Experience using internal systems (i.e. - contract, order, inventory and accounts receivable computer systems) is preferred

Decision-making abilities

Multitasking and the Ability to adapt to a constantly changing environment

Attention to detail

Physical requirements include:

Sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

$54,700.00 - $100,100.00