Client Relationship Manager / Associate Advisor

Position Overview

The Client Relationship Manager / Associate Advisor serves as a hybrid role combining financial planning support, client relationship management, and client service execution. This role partners closely with Lead Advisors to deliver a high-quality client experience while also supporting lead generation program execution and practice management initiatives.

Analytical & Planning Support

• Prepare financial plans by entering data, running scenarios, and generating client deliverables

• Analyze client portfolios and assist with recommendations or rebalancing support

• Create reports, presentations, and custom analyses for client meetings

• Conduct product and investment research as needed

Client Relationship Management & Client Service Operations

• Serve as a primary point of contact for day-to-day client needs

• Manage client service workflows including account maintenance and cash movements

• Coordinate and execute client onboarding processes

• Maintain accurate client records in CRM and portfolio systems

• Prepare meeting materials and track follow-ups

• Partner with advisors and operations to ensure seamless service delivery

• Identify issues proactively and escalate appropriately

• Support training of junior team members

Lead Generation Program Support & Practice Management

• Support execution of firm lead generation programs (referrals, digital tools, marketing initiatives)

• Track and manage prospect flow within CRM systems

• Assist with prospect intake and discovery preparation

• Maintain prospect lists (firm-provided and advisor-provided)

• Coordinate scheduling and follow-up for prospect meetings

• Track pipeline metrics such as activity and conversion

• Collaborate on marketing and business development initiatives

• Identify process improvement opportunities

• Support execution of firm lead generation programs (referrals, digital tools, marketing initiatives)

• Track and manage prospect flow within CRM systems

• Assist with prospect intake and discovery preparation

• Maintain prospect lists (firm-provided and advisor-provided)

• Coordinate scheduling and follow-up for prospect meetings

• Track pipeline metrics such as activity and conversion

• Collaborate on marketing and business development initiatives

• Identify process improvement opportunities

Measures of Success

• Consistent, high-quality client service delivery

• Accuracy and timeliness of financial planning deliverables

• Effective management of client and prospect workflows

• Advisor satisfaction and team collaboration

• Contribution to lead generation program execution

• Bachelor's degree required (Finance, Business, or related field preferred)

• Series 65 license required (or ability to obtain within a defined onboarding period, if applicable)

• 2-5+ years of experience in a financial services environment preferred (within an RIA, broker-dealer, or wirehouse platform is advantageous)

• Demonstrated experience supporting client relationships and delivering financial planning or wealth management services

• Working knowledge of financial planning concepts, investment strategies, and portfolio construction principles

• Experience with CRM systems (e.g., Redtail, Salesforce) and portfolio management/reporting tools

• Strong organizational skills with the ability to manage multiple client and prospect workflows simultaneously

• High attention to detail and commitment to accuracy in client service and financial deliverables

• Effective communication skills, both written and verbal, with the ability to interact directly with clients in a professional and confident manner

• Ability to operate in a team-based environment while taking ownership of assigned responsibilities

• Interest in long-term growth within a client-facing advisory or relationship management role