Move In Coordinator (Temporary )

Job Description

Move-In Coordinator – Independent & Assisted Living (Temporary Position)

Location: The Osborn – Rye, NY

Department: Sales

Reports To: Vice President of Sales

Pay Range: $30.76 – $34.08 per hour

Schedule Monday - Friday 9am to 5pmPosition Summary

The Move-In Coordinator is the primary point of contact for new residents and their families throughout the move-in process for Independent Living and Assisted Living at The Osborn. This temporary position is responsible for managing all logistical, administrative, and communication aspects of a resident’s transition, ensuring a seamless, welcoming, and supportive experience.

Working cross-functionally with Sales, Nursing, Resident Services, Facilities, Dining, Housekeeping, and external vendors, the Move-In Coordinator ensures apartments are fully prepared and all resident needs are met prior to and following move-in.

This role is critical to creating strong first impressions, supporting occupancy goals, and delivering an exceptional resident experience across all levels of care.Key ResponsibilitiesMove-In Planning & Coordination

Serve as the primary liaison for new residents and families from deposit through post move-in follow-up

Coordinate move-in timelines, unit readiness, and key distribution

Schedule and oversee move-in dates and welcome processes

Partner with Maintenance, Housekeeping, and IT to ensure apartments are move-in ready

Communicate resident-specific needs (mobility, cognitive, medical, or safety) to appropriate teamsDocumentation & Compliance

Manage and track all required move-in documentation, including agreements, insurance, health records, and financial paperwork

Coordinate Assisted Living assessments and obtain necessary approvals

Maintain accurate records in PCC and CRM systems in compliance with DOH regulations and company policies

Prepare and organize completed files for leadership review and sign-offResident & Family Support

Provide guidance, reassurance, and consistent communication throughout the transition process

Educate residents and families on community services, policies, and daily life

Serve as a key resource during the initial adjustment period and promptly address concernsCross-Department Collaboration

Act as the central communication hub between Sales, Nursing, Dining, Maintenance, Life Enrichment, and other departments

Support the Sales team with tours, follow-ups, and transitions from prospect to residentPost Move-In Follow-Up

Conduct resident satisfaction check-ins after move-in

Address outstanding issues and escalate when necessary

Gather feedback and partner with leadership to improve the move-in experienceQualificationsEducation & Experience

Associate’s or Bachelor’s degree in Business, Marketing, Healthcare Administration, Social Services, or a related field (preferred)

Minimum of 2 years of experience in senior living, healthcare, hospitality, or customer-facing roles

Experience with Assisted Living regulations and assessments preferredSkills & Competencies

Strong organizational and time management skills

Excellent interpersonal and communication abilities

High level of compassion, patience, and emotional intelligence

Ability to manage multiple priorities across different levels of care

Proficiency in CRM systems and Microsoft Office

Detail-oriented with strong follow-throughWork Environment & Requirements

Ability to walk throughout the community and assist during move-ins

Availability for occasional evenings or weekends as neededPosition Details

This is a temporary position supporting operational and occupancy needs

Pay rate is $30.76 – $34.08 per hour, based on experienceWhy Join The Osborn?

Mission-driven organization with a commitment to excellence in senior care

Collaborative, supportive team environment

Opportunity to play a key role in shaping the resident experience

Full-time