Assistant Operations Manager

Position Summary\n The Assistant Operations Manager supports the General Manager and ownership in overseeing daily store operations, employee accountability, customer experience, compliance standards, inventory integrity, and workplace professionalism.\n The ideal candidate is calm under pressure, organized, emotionally mature, solutions-oriented, and comfortable holding people accountable in a respectful and consistent way.\n This role is designed for someone who can bring structure, leadership presence, and operational discipline to a growing cannabis retail environment.\n Key Responsibilities\n Store Operations & Daily Leadership\n\nSupport day-to-day retail operations and management coverage.\nServe as a visible leadership presence on the sales floor.\nAssist with opening, closing, shift transitions, and daily operating procedures.\nHelp ensure the store is clean, organized, professional, and ready for business.\nMonitor workflow, customer traffic, staffing needs, and operational priorities.\nSupport scheduling coverage and shift execution.\nIdentify operational issues early and escalate concerns appropriately.\nHelp maintain a calm, professional, and accountable store environment.\n\n Team Leadership & Employee Accountability\n\nCoach employees professionally and consistently.\nReinforce attendance, punctuality, dress code, cell phone, customer service, and workplace conduct standards.\nAddress employee issues early before they become larger problems.\nSupport documentation of coaching conversations, verbal warnings, written warnings, and follow-up expectations.\nHelp ensure policies are applied consistently across shifts.\nSupport onboarding, training, and ongoing employee development.\nPromote a workplace culture grounded in professionalism, respect, accountability, and teamwork.\n\n Customer Experience\n\nSupport a welcoming, educational, and professional customer experience.\nAssist with customer concerns, escalations, and service recovery.\nReinforce hospitality standards and brand expectations.\nEnsure employees are engaged, attentive, and customer-focused.\nHelp maintain a positive environment where customers feel respected, informed, and comfortable.\n\n Cannabis Compliance & Operational Integrity\n\nSupport compliance with New Jersey cannabis regulations and Company SOPs.\nReinforce ID verification, purchase limits, transaction procedures, and customer privacy standards.\nSupport inventory accountability, diversion prevention, and chain-of-custody expectations.\nEscalate discrepancies, suspicious activity, compliance concerns, or operational irregularities immediately.\nAssist with audit readiness, inventory reviews, and compliance-focused store operations.\nHelp protect the Company's license, reputation, and operational integrity.\n\n Inventory, Cash Handling & Security\n\nSupport cash handling procedures, drawer accountability, and transaction accuracy.\nHelp monitor inventory controls, product movement, and operational security.\nReinforce restricted-area access, vault procedures, and security expectations.\nAssist with discrepancy review, incident reporting, and operational follow-up.\nEnsure employees follow policies related to employee purchases, discounts, and product handling.\n\n Corrective Action & Documentation Support\n\nSupport a coaching-first accountability culture.\nHelp managers document employee concerns objectively and professionally.\nParticipate in workplace investigations or operational reviews when appropriate.\nMaintain confidentiality and professionalism when handling employee matters.\nEscalate serious concerns involving harassment, retaliation, theft, safety, inventory, or compliance.\n\n Delivery Operations Support\n Where applicable, the Assistant Operations Manager may support delivery operations, including:\n\nDriver readiness and route coordination.\nCustomer verification expectations.\nCash handling and chain-of-custody procedures.\nDelivery safety and incident escalation.\nGPS, dashcam, and operational tracking compliance.\nVehicle cleanliness, professionalism, and security standards.\n\n Ideal Candidate Profile\n\nWe are looking for someone who is:\nCalm and steady under pressure.\nProfessional and emotionally mature.\nComfortable coaching and holding employees accountable.\nOrganized and detail-oriented.\nStrong with follow-through.\nCustomer-service focused.\nRespectful but firm.\nComfortable working in a regulated environment.\nAble to lead by example.\nSkilled at balancing people, process, compliance, and operations.\n\n The strongest candidate will understand that leadership is not about intimidation.

It is about consistency, communication, accountability, professionalism, and trust.\n Qualifications\n Required\n\nPrior retail, hospitality, restaurant, cannabis, or customer-facing leadership experience.\nStrong communication and interpersonal skills.\nAbility to coach employees professionally.\nAbility to manage competing priorities in a fast-paced environment.\nStrong reliability, punctuality, and professionalism.\nComfort enforcing policies and operational standards.\nAbility to work evenings, weekends, holidays, and peak retail periods.\nMust meet all eligibility requirements for working in a licensed cannabis business in New Jersey.\n\n Preferred\n\n2+ years of supervisory or management experience.\nCannabis retail experience.\nExperience with POS systems, inventory systems, or regulated retail operations.\nExperience documenting employee coaching or corrective action.\nExperience supporting compliance, cash handling, inventory, or delivery operations.\nBackground in hospitality, luxury retail, restaurant management, specialty retail, or high-volume customer service.\n\n Physical & Scheduling Requirements\n\nAbility to stand for extended periods.\nAbility to lift and move inventory or supplies as needed.\nAbility to work in a retail cannabis environment.\nAbility to work flexible schedules, including nights, weekends, holidays, promotional events, and high-volume periods.\nAbility to respond calmly and professionally to customer, employee, and operational issues.\n\n What Success Looks Like\n A successful Assistant Operations Manager will help Simply Pure Trenton achieve:\n\nMore consistent employee accountability.\nStronger shift leadership.\nBetter communication across the team.\nImproved attendance and reliability.\nStronger customer experience.\nBetter compliance execution.\nCleaner documentation and follow-up.\nStronger store presentation.\nLess owner involvement in daily issues.\nA more professional, stable, and high-performing workplace culture.\n\n Salary$58000 - $65000 USD per year Required Skills The ideal candidate should bring a strong combination of leadership judgment, operational discipline, and people-management ability.

Required skills include:\n\nLeadership presence: Ability to lead by example, maintain calm under pressure, and provide clear direction during daily store operations.\nAccountability management: Comfort addressing performance, attendance, professionalism, and policy concerns early, respectfully, and consistently.\nCommunication skills: Ability to communicate clearly with employees, customers, management, vendors, and ownership in a professional and solution-oriented manner.\nCoaching and documentation: Ability to coach team members, follow up on expectations, and document workplace concerns objectively and appropriately.\nOperational judgment: Ability to recognize priorities, make sound decisions during busy shifts, and escalate issues when needed.\nCustomer service leadership: Ability to model and reinforce a welcoming, educational, and professional customer experience.\nCompliance mindset: Ability to follow and reinforce rules, SOPs, ID verification requirements, inventory controls, and regulated retail procedures.\nConflict resolution: Ability to de-escalate customer or employee issues calmly, professionally, and without creating unnecessary disruption.\nAttention to detail: Ability to identify errors, inconsistencies, cash handling concerns, inventory issues, scheduling gaps, or operational problems before they grow.\nReliability and follow-through: Ability to complete assigned tasks, close loops, communicate updates, and maintain consistent management coverage.\nTechnology comfort: Ability to use POS systems, scheduling tools, inventory platforms, communication apps, and basic reporting systems.\nProfessional discretion: Ability to maintain confidentiality regarding employee issues, customer information, business operations, and compliance matters.\n\n Desired Skills In addition to the required skills, strong candidates may bring one or more of the following:\n\nCannabis retail experience: Familiarity with dispensary operations, regulated product sales, customer education, and cannabis compliance expectations.\nHigh-volume retail or hospitality background: Experience leading teams in fast-paced environments such as specialty retail, restaurants, hotels, wellness, grocery, or customer-focused service businesses.\nInventory or cash controls experience: Prior exposure to inventory counts, cash reconciliation, loss prevention, drawer accountability, or audit preparation.\nEmployee development experience: Ability to help train, mentor, and grow team members into stronger performers or future leaders.\nProcess improvement mindset: Ability to identify workflow gaps, recommend improvements, and help turn informal habits into consistent operating procedures.\nScheduling and labor awareness: Understanding of how staffing levels, call-outs, coverage gaps, and peak traffic periods impact store performance.\nComfort with accountability conversations: Experience handling difficult conversations in a calm, respectful, and professional way.\nBrand ambassador mindset: Interest in representing Simply Pure's mission, customer experience, and community-centered cannabis values.\nDelivery operations familiarity: Experience with dispatch, route coordination, vehicle safety, cash security, GPS tracking, or last-mile delivery operations.\nBilingual communication skills: Ability to communicate effectively with a broader range of customers and team members is a plus.\n\n About SIMPLY PURE TRENTON NJ INC Simply Pure Trenton is a mission-driven cannabis retail dispensary located in Ewing, New Jersey.

We are committed to creating a positive, professional, and people-centered cannabis experience rooted in education, inclusion, social justice, customer care, and operational excellence.\n As part of the Simply Pure legacy, our brand represents one of the most historic and socially impactful stories in legal cannabis.

Simply Pure was founded by pioneers who helped redefine cannabis ownership, representation, and access, and we proudly carry that spirit forward in New Jersey.\n At Simply Pure Trenton, we believe cannabis retail should be welcoming, knowledgeable, compliant, and community-centered.

Our team is focused on providing customers with respectful service, high-quality products, responsible education, and a professional retail experience they can trust.\n We are building a workplace culture grounded in accountability, teamwork, professionalism, compliance, and growth.

As our business continues to evolve, we are looking for leaders who can help strengthen daily operations, support team development, protect our standards, and contribute to the long-term success of Simply Pure Trenton.\n Benefits Simply Pure Trenton offers a competitive benefits package designed to support employee wellbeing, work-life balance, and professional growth.

Eligible employees may receive:\n\nCompetitive salary range of $62,000–$68,000, based on experience\nPerformance-based bonus opportunities\nPaid time off\nDental coverage\nVision coverage\nEmployee discount\nProfessional development and leadership growth opportunities\nOpportunity to help shape operations at a growing cannabis retail business\nSupportive, mission-driven workplace culture\nExperience with a respected cannabis brand rooted in education, inclusion, and social justice\nPotential performance-based growth opportunities as the company expands\n\n Equal opportunity employer Simply Pure Trenton is proud to be an Equal Opportunity Employer.

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