Customer Service Representative

Job Description

Perks & Benefits include:

Comprehensive health and life insurance starting Day 1.

20 leave credits for vacation, emergencies, sick days, and even your birthday!

Endless opportunities for career advancement with annual performance reviews and salary increases.

Company-provided laptop to set you up for success.

Convenient office location in Pasig, at the heart of Manila, accessible to all.

Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.

In-house learning & development programs with access to the latest in AI and technology.

Qualifications:

Must have at least 1 year of experience in customer service

Willing to work on-site in Ortigas, Pasig.

Amenable to a shifting schedule, including rotational shifts.

Responsibilities:

Provide inbound and outbound assistance to customers, service providers, and partners.

Create and manage cases accurately through the system.

Gather and validate critical service details, including special vehicle requirements, to ensure the right provider is assigned the first time.

Resolve system alerts immediately and maintain detailed, actionable notes for every case.

Keep the Customer, Partner, and Provider updated in real-time via voice and digital channels.

Ensure the absolute privacy and security of all customer information.