Service Coordinator - Commercial Property Maintenance

Job Description

Apollo Commercial Maintenance is a leading commercial facility maintenance company providing service to commercial and retail property managers and owners in the Chicagoland area. We are looking for full-time Service Coordinators to join our growing team.

Our Service Coordinators are responsible for developing and maintaining long-term relationships with our clients and managing and reporting on operational workflow. This role requires strong communication skills, strategic thinking, and a customer-focused mindset.

We are searching for motivated, experienced, and driven individuals with an entrepreneurial spirit who are interested in a career, not just a job, to join our team. We value each member of the team and prioritize culture that brings out the best in our collective team. We have a casual dress code, open door policy, as well as an energetic, friendly and supportive work environment.

Responsibilities

· Build and maintain strong relationships with property managers, understand their needs, and act as their primary point of contact

· Schedule, monitor and report on daily work order status in order to manage customer expectations

· Collaborate with internal teams, including sales and operations, to deliver exceptional service to clients

· Process, manage and ensure resolution of all operational requests from clients

· Meet on-site with clients, vendors, inspectors, etc.

· Prepare quotes/proposals for maintenance projects and RFPs

· Track T&M on projects for invoicing/budget/reporting purposes

· Conduct regularly scheduled property inspections to identify and communicate issues/deficiencies directly to clients

Qualifications

· BI-LINGUAL in English/Spanish a plus

· 3-5 years experience in facility maintenance and/or construction services

· Strong interpersonal and communication skills with the ability to build rapport and trust with clients and colleagues

· Organized, independent and detail-oriented

· Available for after-hours communication, if necessary

· Proficient in technology and social media platforms including Microsoft Word and ExcelCompany Description

Apollo Commercial Maintenance is an established commercial facility maintenance company in Wheeling, IL looking for Service Coordinators to join our growing company. We are a fast-paced, customer-focused business and our goal is to create a vibrant, supportive work environment that provides all employees the best opportunity to not only succeed but thrive.

Full-time