Customer Drafting Assistant

About Us

With over 25 years of experience, founded by James to provide clean, safe homes after his family farm in rural areas was affected by drought. The company is trusted by Sydney's top Strata Management firms. They support Greentreefarmers to offset carbon emissions and assist Aid and Development, funding a children's home and women's refuge. We started because we saw too many property owners dealing with unreliable service and shoddy work. So, we built something better, a company that actually shows up on time, does the job right, and makes maintenance easy instead of stressful.

We're looking for a Customer Drafting Assistant to join our expanding team. This role is based in Boston, MA and will be fully remote.

Key Responsibilities:

• Handle incoming phone calls, text messages, chats, and reply to written inquiries.

• Diagnose and resolve issues related to the consumer product.

• Assess customer concerns, suggest or implement appropriate solutions, explore alternative options, and follow through to ensure issues are fully resolved.

• Finish tasks thoroughly, accurately, and on time while meeting expected goals.

• Juggle multiple responsibilities and prioritize effectively.

Key Requirements

• Strong people skills and the ability to build relationships.

• Clear verbal and written communication, including active listening and thoughtful responses to gather details, solve problems, and ease tense situations with customers.

• Ability to stay calm and professional under pressure.