Consumer Loan Servicing Specialist: III (Senior)

Job Opportunity

Provides support for Sales and Acquisitions (SAQ), Special Projects, management and others as needed. Assists in building new process for servicing transfers of mortgage loans. Primary focus will be supporting SAQ, but may support other areas of Consumer Loan Servicing as needed.

Responsibilities include:

Project management and participation

Research issues and take action to correct

Partner with internal colleagues, customers, investors and vendors

Procedure review, modification, and creation

Process map creation and ongoing upkeep

Build test scripts, manage and implement testing and reporting

Lead in process improvement ideas and documentation

Perform reviews associated with regulatory/compliance requirements

Perform other duties as assigned

Assist in developing and maintaining department procedures

Review, research and resolve issues with systems and investors

Must Have:

3 or more years of experience in loan servicing, secondary marketing, or financial services

Experience and proficiency with Microsoft products including Excel and Visio

High School Diploma or equivalent

Nice To Have:

1 – 3 years of Project Coordination experience

A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards

Excellent verbal and written communications; ability to explain risks and issues to various levels within the organization

Highly motivated with strong organizational (time management, planning, goal setting, tracking, etc.), analytical, decision making, and problem-solving skills

High level of professionalism and confidence with the ability to build credibility and work collaboratively with team members, leadership, Risk, Audit, IT, and business partners

Ability to handle multiple priorities and effectively prioritize, drive, and execute tasks to completion within defined SLAs in a high-pressure environment

Strong business and technology aptitude with a willingness to learn