Property manager

Property Manager – Multifamily (Apartment Community)

Job Summary

The Property Manager is responsible for overseeing the overall operations, financial performance, and resident satisfaction of a multifamily apartment community. This role ensures the property is well-maintained, fully occupied, and operating in line with company goals while delivering exceptional customer service.

Key Responsibilities

1. Property Operations

Manage the day-to-day operations of the apartment community

Ensure the property is maintained to company standards and local regulations

Oversee leasing, maintenance, and administrative activities

2. Financial Performance

Prepare and manage annual budgets and monitor expenses

Maximize occupancy, rental income, and property NOI (Net Operating Income)

Review and approve invoices, manage accounts payable/receivable

Analyze financial reports and implement strategies to improve performance

3. Leasing & Marketing

Oversee leasing activities to achieve occupancy and revenue goals

Monitor market trends and competitive properties

Implement marketing strategies to attract and retain residents

Approve rental rates, concessions, and lease terms

4. Team Leadership & Management

Hire, train, and supervise leasing and maintenance staff

Set performance goals and conduct employee evaluations

Foster a positive and productive team environment

Ensure staff adherence to company policies and procedures

5. Resident Relations

Ensure high levels of resident satisfaction and retention

Handle escalated resident concerns and disputes professionally

Oversee resident communication and engagement initiatives

6. Compliance & Risk Management

Ensure compliance with Fair Housing laws and all applicable regulations

Maintain accurate records and property documentation

Conduct regular inspections for safety and risk mitigation

7. Maintenance Oversight

Coordinate with maintenance team to ensure timely service requests

Monitor unit turns and capital improvement projects

Ensure property curb appeal and operational efficiency

Qualifications

Required

High school diploma or equivalent (Bachelor’s degree preferred)

3–5+ years of property management experience (multifamily preferred)

Strong financial and operational management experience

Knowledge of Fair Housing laws and property management regulations

Preferred

CAM (Certified Apartment Manager) or CPM (Certified Property Manager) designation

Experience with property management software (Yardi, AppFolio, RealPage, etc.)

Experience managing Class A, B, or C multifamily assets

Skills & Competencies

Strong leadership and team management skills

Financial acumen and analytical thinking

Excellent communication and customer service skills

Problem-solving and decision-making ability

Ability to manage multiple priorities in a fast-paced environment

Physical Requirements

Ability to walk the property and inspect units regularly

Occasional lifting (up to 25–30 lbs)

Ability to respond to on-site issues as needed

Work Schedule

Full-time role

May require weekends and availability for emergencies

Compensation & Benefits (Optional)

Competitive salary + performance bonuses

Leasing and occupancy incentives

Health, dental, and vision insurance

PTO and holidays

Housing discount (if applicable)