ServiceNow Developer

Roles and Responsibilities:

• Lead ServiceNow programs spanning CMDB modernization, CSDM adoption, ITOM enablement, and enterprise service visibility.

• Coordinate delivery across multiple teams, workstreams, vendors, and geographies, ensuring disciplined execution and outcome accountability.

• Proactively manage risks, issues, and dependencies; drive timely decision making and course correction.

Capability modelling & CSDM Enablement

• Lead the persistence of Technical Services and Business Services capabilities in ServiceNow using the Common Service Data Model (CSDM).

• Partner with Architecture and Service Owners to align capability models, Resiliency boundaries to both business intent and operational reality, avoiding fragmentation or duplication.

Radar Alignment and Data Model Extension

• Evaluate and define when and how Radar based capability facets (such as maturity, criticality, or strategic relevance) and Resiliency boundaries should be represented in ServiceNow.

• Lead decisions on extending the ServiceNow data model (e.g., adding fields or attributes) where justified.

• Act as the bridge between enterprise frameworks and practical CMDB

• Ensure programs comply with enterprise governance, risk, security, and regulatory requirements.

• Establish standard program artifacts, stakeholder and executive reporting, and controls aligned with project management and audit standards.

• Drive disciplined execution using agile and PMLC/SDLC practices.

Financial and Capacity Management

• Manage program budgets, vendor spend and forecasting in partnership with

• Oversee vendor delivery ensuring scope, quality, and value realization.

• Ensure effective capacity planning across internal teams and external partners.

Stakeholder & Executive Management

• Serve as the key point of contact for senior stakeholders and leadership for assigned programs.

• Translate complex technical initiatives into clear, executive level updates, decisions, and trade off options.

• Build strong alignment across technology, business, and governance stakeholders.

Required Experience & Qualifications

• 10+ years of experience in Program or Project Management within enterprise environments.

• 5+ years of ServiceNow projects delivery with deep exposure to CMDB, ITOM, and ITSM.

• Proven experience managing cross functional programs with regulatory and enterprise impact.

• ServiceNow CMDB architecture and data models

• CSDM concepts and service modeling

• Discovery, Service Mapping, integrations, and data quality governance

• Ability to link CMDB strategy to business outcomes such as resilience, automation, risk reduction, and decision support.