Systems Administrator (Decatur)

Title: Systems Administrator

Location: Decatur, IL

Workplace type: Fully onsite (M-F regular 40 hour work week)

Type: Contract

Pay: $33-34/hour on w2

Length: 12 months- large possibility to extend

Screenings: no tech, full panel drug and background once hired

+optional benefits, long term contract with ability to extend or convert to full time

Must haves:

- min Associates degree preferred but not required.

- 3+ years’ experience in IT and, if they have experience in a manufacturing environment that is a plus.

- Ticketing systems (ServiceNow is ideal, Remedy, Atlassian Jira)

- Familiarity with Microsoft technologies such as Office, SharePoint, Power BI, etc.

- Basic PC troubleshooting across desktops, laptops, peripherals, software, and device configurations.

- Mobile device support and troubleshooting for phones, tablets, and end-user mobility needs.

- Basic understanding of networking concepts and infrastructure, including connectivity troubleshooting and awareness of factory network environments

(Required)

- Strong verbal and written communication

- Excellent customer service skills with a professional, approachable, and service-oriented mindset.

- Strong teamwork, relationship building, and collaboration skills

Disqualifiers/Red Flags/Overqualifications:

- Consistent job hopping/ choppy tenure

- If candidate is not currently local but open to relocating on their own dime, please make that clear on resume or they will be DQ.

Role Overview:

The Systems Administrator provides on-site, first-line IT support for manufacturing systems, infrastructure, and end users in a fast-paced factory environment. This role acts as a critical liaison between the facility, vendors, and enterprise IT teams to resolve issues quickly, minimize operational disruption, and support reliable day-to-day technology performance. The analyst supports a wide range of end-user and site technologies, including desktops, laptops, tablets, mobile devices, and business applications, while gaining exposure to factory-facing systems and broader infrastructure support.

Beyond core support responsibilities, the role also offers opportunities to assist with automation and digital improvement initiatives, including no-code/low-code application development, data transformation, visualization, and process enhancements that improve service delivery and operational efficiency. This position is ideal for someone who is technically curious, customer-focused, and eager to grow their skills in both hands-on support and emerging automation-focused capabilities within a manufacturing setting.

Position’s Contributions to Work Group:

Maintains factory continuity and reduces downtime by quickly resolving incidents affecting manufacturing systems, end-user devices, and site infrastructure.

Owns and drives the ticket queue to closure (prioritizing high-impact issues), ensuring timely resolution and clear communication to stakeholders.

Acts as the onsite liaison between the Decatur facility, vendors, and enterprise IT teams—coordinating troubleshooting, escalations, and follow-through.

Improves service delivery and operational efficiency by identifying recurring issues, recommending fixes, and supporting standardization/self-service where appropriate.

Supports digital/automation improvement initiatives (low-code/no-code apps, data transformation/visualization, process enhancements) to streamline support and operations.

Strengthens end-user experience and adoption through customer-focused support, training/basic guidance,

Typical task breakdown:

Act with urgency to resolve any issues that impact factory operations

Action incoming ticket queue

Action mobile device issues

Interaction with team:

Team consists of 3

Interface with team and working with factory floor folks when needed, shop floor supervisors.

Various levels

Work environment:

5 days onsite

Part Time