Sales Supervisor

JOB OVERVIEW & JOB DESCRIPTION Sales Supervisor — Carnforth Parade Off Licence Ltd

Job Title: Sales Supervisor SOC Code: 7132 Employer: Carnforth Parade Off Licence Ltd Place of Work: 4 Carnforth Parade, Grimsby, DN34 5LA Hours: 37.5 hours per week Salary: £31,200 per annum Contract Type: Full-time, Permanent Reporting To: Benny Pullukkara Poulose, Director

Job Overview

Carnforth Parade Off Licence Ltd is a well-established convenience store and licensed off-licence located in Grimsby, serving the local residential community since 2013. The business is currently entering a significant period of expansion, with the acquisition of a second retail site — Windmill Garage & Premier Store, Saltfleet, Lincolnshire — actively underway, alongside a capital investment programme totalling approximately £1 million across both sites.

We are seeking an experienced Sales Supervisor to take full supervisory responsibility for retail operations across the business. The successful candidate will oversee day-to-day store operations, supervise and support the sales team, manage stock control and supplier relationships, and ensure that compliance, licensing, and customer service standards are consistently maintained as the business grows to dual-site operations.

Key Responsibilities

Store Operations & Supervision

Supervise and coordinate the day-to-day retail operations of the store, ensuring smooth, efficient, and compliant running at all times

Open and close the premises in accordance with operating hours and security procedures

Oversee till operations, cash handling, and end-of-day reconciliation

Ensure the store is clean, well presented, and that product displays and shelf layouts are maintained to a high standard

Monitor customer flow and maintain a high standard of in-store customer experience

Staff Management & Training

Supervise, motivate, and support a team of Sales Assistants during shifts

Produce and manage staff rotas and shift schedules, ensuring appropriate coverage at all times

Conduct inductions and on-the-job training for new and existing staff

Identify training needs and performance issues, providing coaching and feedback

Maintain accurate records of staff attendance, absences, and holiday

Stock Control & Supplier Management

Monitor and manage stock levels across all product categories, including ambient groceries, chilled and dairy, beverages, confectionery, tobacco, and off-licence products

Place orders with wholesale and direct suppliers including Booker Ltd, Parfetts, Freshways/Nijjar Dairies, and Bobby's Foods

Receive, check, and process deliveries accurately, ensuring quantities and quality meet order specifications

Conduct regular stock counts and rotation to minimise waste and out-of-stock situations

Liaise with the Director regarding purchasing decisions, pricing, and supplier negotiations

Compliance & Licensing

Ensure full compliance with all off-licence and premises licence conditions, including age verification (Challenge 25) and restricted hours for alcohol sales

Carry out and maintain records of right to work checks for all staff in accordance with Home Office requirements

Ensure GDPR, data protection, and employee record-keeping obligations are met

Oversee health and safety procedures in-store, including safe manual handling, fire safety, and risk assessments

Financial & Administrative Tasks

Monitor daily and weekly sales performance and report to the Director

Manage PayPoint bill payment and energy top-up services, National Lottery terminal operations, and InPost parcel locker coordination

Maintain accurate administrative records including delivery notes, supplier invoices, staff records, and compliance documentation

Support the Director with operational planning for the second site acquisition and integration

Multi-Site Responsibilities (upon opening of second branch)

Support operational setup and staffing at the Windmill Garage & Premier Store, Saltfleet during the transition to dual-site operations

Coordinate stock, staffing, and supplier arrangements across both sites as directed by the Director

Ensure consistent operational and compliance standards are maintained at both locations

Person Specification

Essential

Minimum 2 years' experience in a retail supervisory or management role

Proven ability to supervise and motivate a small team in a fast-paced retail environment

Sound knowledge of stock control, ordering, and supplier liaison

Strong understanding of retail compliance requirements, including age verification, licensing conditions, and health and safety

Competent in cash handling, till operation, and basic financial reconciliation

Excellent organisational skills with the ability to manage competing priorities

Strong communication skills with the ability to engage effectively with staff, customers, and suppliers

Right to work in the United Kingdom

Desirable

Experience working in a convenience store, off-licence, or petrol forecourt/convenience retail environment

Familiarity with wholesale supplier networks (e.g. Booker, Parfetts)

Experience with HR software or compliance tracking systems (e.g. Zoho HR)

Knowledge of premises licensing requirements for the sale of alcohol

Experience supporting a business through a period of expansion or multi-site operations

Terms & Conditions

Salary: £31,200 per annum

Hours: 37.5 hours per week

Holiday: 28 days per annum including bank holidays

Pension: Auto-enrolment via The People's Pension

Notice Period: One month (following probationary period)

Probationary Period: Six months

Place of Work: Primarily 4 Carnforth Parade, Grimsby, DN34 5LA; travel to second site (Saltfleet) may be required