Entry Level Customer Service Rep (Remote)

We are seeking dependable and motivated individuals to join our remote client support team. This position is focused on helping families receive clear information, guidance, and support regarding benefit programs they have requested.

This role is a good fit for someone who is professional, coachable, organized, and comfortable speaking with people by phone or video. You do not need prior industry experience, as training and mentorship are provided.

Role Overview

In this position, you will connect with clients, answer basic questions, schedule virtual meetings, review benefit information, and help ensure each client has a smooth and positive experience. You will also take part in ongoing training designed to help you build communication, leadership, and service skills.

Daily Responsibilities

Speak with clients by phone, email, and video

Schedule and confirm virtual appointments

Review benefit information with individuals and families

Assist with simple forms and client documentation

Provide follow-up support when needed

Keep client records accurate and organized

Maintain a professional and helpful client experience

Participate in team training and development

Learn leadership skills as you grow within the role

What We Offer

Fully remote work-from-home option

Flexible scheduling

Weekly pay structure

Bonus opportunities

Residual income potential

Health benefits available

One-on-one training and mentorship

Long-term career growth

Leadership development

Supportive team environment

Incentive travel opportunities for qualifying team members

Ideal Candidate

Strong communication skills

Positive and professional attitude

Reliable and self-motivated

Comfortable working independently from home

Able to manage time effectively

Willing to learn and accept coaching

Basic computer skills

Customer service or retail experience is an asset, but not required

High school diploma or equivalent preferred

Interview Process

Interviews are conducted virtually through video conferencing, allowing applicants to complete the process from home.