Customer Service Representative

Job Description

Blue Line Pools, a leading Mississippi-based pool construction and outdoor living company, is seeking a dedicated Customer Service Representative to join our team. We specialize in fiberglass swimming pool installation, backyard construction, and residential outdoor enhancements, serving homeowners throughout Flowood, Rankin County, and surrounding communities. Our company is committed to delivering professionally managed pool projects that emphasize craftsmanship, safety, communication, and long-term durability. At Blue Line Pools, we oversee every stage of the construction process, including site preparation, excavation, fiberglass pool installation, plumbing and equipment setup, grading, and outdoor project coordination. We pride ourselves on using professional construction equipment and highly experienced field teams to complete high-quality backyard projects that meet customer expectations and comply with local construction standards. With a strong focus on customer service and efficient project execution, Blue Line Pools has established a reputation as a trusted contractor for residential pool and outdoor living projects across Mississippi. As a Customer Service Representative, you will be the front line of communication with our clients, ensuring their inquiries are handled promptly, coordinating between clients and project teams, and helping to maintain the highest levels of customer satisfaction that define our brand. This role offers an exciting opportunity to be part of a growing company dedicated to exceptional service and quality craftsmanship in the construction industry.

Responsibilities

Serve as the primary point of contact for customer inquiries, providing timely and accurate information about project status and company services.

Coordinate communication between customers, project managers, and field teams to ensure smooth project progress and issue resolution.

Schedule appointments, site visits, and follow-up calls to support project timelines and customer engagement.

Maintain detailed customer records, document interactions, and update project information in the company database.

Address customer concerns and complaints professionally, escalating issues when necessary to management for swift resolution.

Assist in preparing quotes, contracts, and other documentation related to pool construction and outdoor living projects.

Support marketing and sales efforts by managing customer feedback and assisting with customer satisfaction surveys.

Requirements

Proven experience in customer service, preferably within the construction or home improvement industry.

Excellent verbal and written communication skills.

Strong organizational skills with attention to detail and ability to manage multiple priorities.

Ability to work collaboratively with internal teams and external customers.

Familiarity with construction terminology and processes is a plus.

Proficiency in using customer relationship management (CRM) software and Microsoft Office applications.

Problem-solving skills with a customer-focused mindset and the ability to handle challenging situations calmly.

Full-time