Customer Support Agent

Job Description

As a Customer Support Agent, you will effectively managing the company chats, E-mails and calls.

Detailed Duties and Responsibilities

Offer support to the lead/client within the specified time frame

Work independently and in teams

Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks

Effectively managing the company chats, E-mails and calls

Follow standard processes and procedures.

Identifying and assessing customer’s needs to achieve satisfaction

Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction

Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal

Updating CRM and keeping records of all communications and actions taken.

Targeted Qualifications

Fluency in Arabic Language, C1/C2 level.

Fluency in English Language, B2 level or Higher.

Ability to work under pressure and meet deadlines

Proven customer support experience

Flexible to work on 24/7 weekly rotating shifts (morning/ afternoon/ night).

Strong phone contact handling skills and active listening

Experience/background in Forex and the Financial Market is a plus

Excellent communication and presentation skills

Proficiency in the use of Microsoft Office Word, Excel, Outlook

Previous call centre experience required.

Previous Customer Support / Back Office / Sales experience from FX.

Interpersonal Skills

Communicative, Speak and/or write well and get your ideas across to others easily.

Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.

Confident, Pleasant, Energetic, Helpful, Trustworthy

Efficient, Perform tasks in the fastest and simplest ways that they can be done.

Organized and punctual, put things in order so that they run smoothly and are always on time.

Flexible, Can carry different responsibilities, sometimes with very little advanced notice.

Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.

Precise, Make sure that things are done accurately, correctly, and exactly.

Willingness to acquire new knowledge.

Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

Onsite – Limassol, Cyprus.

Full working eligibility is a must (no visa support).

Medical Insurance Scheme.

Free Parking

A global team committed to the company values.

A dynamic work environment in a dynamically international company.