Customer Service Associate - Remote

We are hiring reliable, people-focused individuals to join our remote customer service team. This role is ideal for someone who enjoys helping others, answering questions, and providing professional support from home.

You will work with clients who have requested information about available benefit programs. Your role will be to guide them through the process by scheduling virtual appointments, reviewing basic information, assisting with online forms, and providing clear follow-up support.

No previous industry experience is required. Full training and ongoing support are provided.

Responsibilities

Connect with clients who have requested information

Schedule and confirm virtual appointments

Answer questions in a professional and helpful way

Provide clear information about available programs

Assist with online forms and account updates

Keep accurate client records and notes

Follow up with clients when needed

Provide friendly and reliable customer support

Attend training and team development sessions

Work from home using phone, computer, and video tools

What We Offer

100% remote work-from-home position

Flexible schedule options

No cold calling

Full training provided

One-on-one support and mentorship

Full benefits package

Weekly pay structure

Bonus and incentive opportunities

Career growth opportunities

Leadership development

Supportive team environment

Long-term career potential

Who We’re Looking For

Strong communication skills

Friendly and professional attitude

Self-motivated and dependable

Comfortable speaking with people by phone and video

Basic computer skills

Organized and willing to learn

Able to work independently from home

Customer service, call center, or client support experience is helpful but not required

Must be legally authorized to work in Canada

This is a strong opportunity for someone looking for a remote customer service role with training, flexibility, full benefits, and room to grow.