Customer Service Representative Remote

We are growing our remote team and looking for driven, reliable individuals who are comfortable speaking with clients and providing professional support from home.

This role is focused on helping individuals and families who have requested information about available benefit options. You will guide them through the process by booking virtual appointments, reviewing program details, answering questions, and assisting with basic online forms.

Full training and ongoing mentorship are provided, so prior experience is not required. This opportunity is best suited for someone who is coachable, organized, and looking for long-term growth in a remote environment.

Responsibilities

Reach out to clients who have requested benefit information

Set up and confirm virtual appointments

Review available benefit options with clients

Provide clear answers and helpful guidance

Assist with digital forms and account updates

Maintain accurate client records and notes

Follow up with clients in a timely and professional manner

Take part in ongoing training and team development

Use phone, video, and online tools to support clients remotely

What We Offer

100% remote work-from-home position

Flexible schedule options

No cold calling

Full training provided

One-on-one mentorship and support

Full benefits package

Weekly pay structure

Bonuses and incentive opportunities

Advancement opportunities

Leadership development

Positive and supportive team environment

Long-term career potential

Ideal Candidate

Strong communication skills

Professional and friendly attitude

Self-motivated and dependable

Comfortable working from home

Basic computer skills

Organized and willing to learn

Coachable and able to follow a proven system

Customer service, sales, or client support experience is helpful but not required

Must be legally authorized to work in Canada or the US

This is a strong fit for someone looking for a flexible remote opportunity with training, mentorship, full benefits, and the ability to grow into leadership over time.