Services Technician Sr-W2

Requisition Number: 104966

Job Description: Sr. Service Technician

Self-directed

Location in Westfield, MA at Gulfstream Aerospace

White glove Deskside experience

Top notch Customer focused

Ticket management

Highly organized and detailed-oriented with the ability to simultaneously work on multiple projects

Must be able to work independently and take initiative to identify, track, and resolve issues

Effectively manages up as needed

Good interpersonal skills, including collaboration and communication

Self-aware of gaps in skills, works to improve

Engaged in cross-training efforts amongst peers; where applicable

Contribute to site level operational readiness, process improvement

Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.

Executes End user projects as required

May need to assist with other network/infrastructure activity needs as requested.

Maintains knowledge of new technologies resulting in continued client satisfaction.

Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.

Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight's customers.

Escalates service problems and issues to the service manager appropriate.

Experience with Microsoft Teams

Experience with SSCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred

Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)

Must be able to lift up to 50 pounds, bend, lift, and crawl and sit for 8 hours

Physical Address: 7 Char Drive, Westfield, MA 01085

Users Supported: ~300; only technician onsite. There is a client supervisor located onsite, not an Insight supervisor

Common Applications supported at this site, specifically:

Windows 10

Citrix VDI

Office 365

SharePoint

Microsoft InTune

iPhone, iPads

Windows laptops, desktops, Microsoft SurfacePro

Snap-on intelligent toolbox

Site specific requests:

Very high customer service skills

Readiness to learn.

Ability to work independently, flexible

Self-starter and motivated. Need to be able to work independently and a solid group contributor.

Should be able to work in front of a user or remotely from their desk

This is an onsite position

M-F 8:00 am - 5:00 pm (ish)

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Westfield Massachusetts (US-MA) United States (US) IT Infrastructure & Support None Remote