Associate Network Engineer- Full Time

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children.

Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states.

Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home.

Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children's, treating children isn't just our job - it's our passion.

As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

The Associate Network Engineer supports the design, implementation, and maintenance of the organization's network infrastructure, including LAN/WAN environments, firewalls, and wireless systems.

Education and/or Experience Required: * Education: High School Diploma, GED or equivalent.

* Experience: Minimum 4 years in the configuration, administration and maintenance of network applications, hardware, and current operating systems.

Education and/or Experience Preferred: * Education: Associates Degree in Information Technology or related discipline.

* Experience: Experience with Extreme and/or Arista Network equipment.

Experience with Checkpoint and/or Palo Alto Firewall technology.

License and/or Certification Required: * Active Driver's license.

License and/or Certification Preferred: * CompTIA A+, Network +, Other related Certifications.

Knowledge, Skills and Abilities: Knowledge: * Foundational knowledge of network infrastructure concepts, including LAN/WAN technologies, routing and switching, and network protocols (e.g., TCP/IP, DNS, DHCP). * Basic understanding of dynamic and static routing, AAA, NetFlow, QoS, and VoIP technologies.

* Familiarity with Ethernet and wireless (WLAN) technologies, including standards, encryption methods, and security principles.

* General understanding of network security best practices and performance optimization concepts.

* Awareness of system development life cycle (SDLC) and project methodologies preferred.

* Understanding of how network systems support and integrate with clinical and business operations.

Skills: * Strong analytical and problem-solving skills with attention to detail.

* Effective verbal and written communication skills, with the ability to clearly convey technical information to varied audiences.

* Ability to prioritize tasks, manage competing demands, and follow through on assignments.

* Demonstrated organizational skills with the ability to maintain accurate documentation.

* Customer service orientation with a focus on responsiveness and follow-up.

Abilities: * Troubleshoot and support network systems, including identifying issues and escalating as appropriate.

* Monitor network performance and contribute to performance tuning and optimization efforts.

* Support the implementation and maintenance of network designs aligned with business and technical requirements.

* Manage multiple tasks effectively in a fast-paced, high-volume environment.

* Collaborate with cross-functional teams, including systems, applications, and end users.

* Build and maintain effective working relationships with internal stakeholders, vendors, and consultants.

* Analyze network needs and contribute to recommendations for infrastructure improvements.

* Create and maintain clear technical documentation, including network designs, issues, and resolutions.

Monitoring, Troubleshooting & Performance Optimization-30% * Monitors network performance, availability, and capacity using established tools and processes.

* Identifies, analyzes, and resolves network-related issues involving hardware, software, and connectivity.

* Performs initial root cause analysis and escalates complex issues as appropriate.

* Assists in throughput analysis and supports performance tuning efforts.

* Partners with team members to implement corrective actions and minimize service disruptions.

Network Infrastructure Support & Implementation-20% * Supports the implementation, configuration, and maintenance of network infrastructure, including LAN/WA environments, routers, switches, firewalls, wireless systems, and VoIP/SIP technologies.

* Assists in executing technical designs and ensures solutions align with organizational standards, security requirements, and operational needs.

Documentation, Standards & Change Management-20% * Develops and maintains network documentation, including diagrams, configurations, and standard operating procedures.

* Supports change management processes by documenting updates and assisting with test planning and validation.

* Ensures adherence to established documentation and configuration standards.

Collaboration, Customer Support & Operations-15% * Coordinates with Information Services teams, vendors, and internal stakeholders to support network operations and initiatives.

* Serves as a liaison to end users, providing timely communication, support, and follow-up.

* Maintains a high level of customer service and responsiveness.

* Responds to incidents and service requests in a timely manner.

* Supports network operations across multiple locations, including office and patient care environments.

* Participates in on-call rotation as required.

* Able to attend to operational issues at off-site locations.

Project Participation & Continuous Improvement-15% * Participates in infrastructure projects, system implementations, and technology evaluations.

* Supports process improvement efforts by identifying trends and recommending enhancements.

* Contributes to the adoption of best practices and standardization efforts.

Performs Other Duties as Assigned.