Senior Client Services Specialist

Company: Crane Worldwide Logistics

Position: Senior Client Services Specialist

Location: Columbus, OH Third (1): M-F 9PM-5:30AM

Duration: Perm

Hourly Rate: $20-25/hr

Required Skills & Experience

1+ years of experience in a client facing role supporting fortune 100 clients

Logistics background - understanding warehouse logistics and operations

Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up

Monitor and document recurring issues to drive process improvements and enhance client satisfaction

Experience being in a customer facing role and excellent customer service skills

Proficiency within Microsoft Office, specifically Excel

Nice to Have Skills & Experience

3PL experience

Bachelors degree in supply chain or related field

Job Description

Insight Global is seeking a Sr. Client Service Specialist for one of our premier clients to sit at a new warehouse location in Commercial Point, OH. The Sr. Client Service Specialist will act as the primary point of contact with the client at a particular site and work as an intermediary for communication between the client and their operations team. They will be responsible for tracking and coordinating shipment issues to the client to ensure prompt resolution and/or delivery and be responsible for purchase order accuracy, shipment tracking and fulfillment reliability. The Client Service Specialist will provide data integrity and reporting updates to leadership as requested.

Compensation:

$20/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location.