Customer Care Representative

Job Description

McKenzie Mist is seeking a cheerful team player who can deliver customer service with a smile, while executing job duties accurately and completely. Our ideal candidate is comfortable in QuickBooks Online and proficient in Microsoft Office Suite. This role supports our customers, as well as providing administrative support in the office, so enthusiasm and consistency are important to the role. The Customer Care Representative is vital to setting a pleasant tone in the office and is responsible for a variety of tasks. Being well organized and able to identify priorities are key to success in this role.

This role has a variety of tasks both sitting and standing.

Key Skills Required:

· QBO proficiency preferred

· Microsoft Office Suite Proficiency, especially in Excel, Outlook and Teams

· Demonstrate a commitment to Accuracy

· Good writing skills are essential – good grasp of grammar and spelling

· Willingness to learn and adopt new software

· Strong Customer Service experience

· Ability to lift 50 lbs continuously throughout the day.

· Typing Speed of 40 wpm or better

· Driver’s License

Front End Responsibilities Include:

· Providing excellent customer service via phone, email and in person for our delivery services as well as our Bulk fill services. This includes assisting customers with loading our 3- and 5-gallon bottles into their cars

· Keeping the offices tidy and in order, including houseplant care and maintenance of the front entrance

· Data entry and payment processing

· Light accounting tasks with training

· Assisting with customer call outs when needed

· Interfacing with our Bulk intake process

· Utilizing Teams, Outlook and multi-line phones for communication

· Opening/Closing duties with security protocols

Administrative Support Responsibilities Include:

· Assisting Owner/Managers with tasks and projects as needed, including but not limited to calendaring, research, filing, scanning, printing.

· Assisting with deposits, mail runs, bank runs, and water tests in personal vehicle with mileage reimbursement.

· Maintain required logs and reporting both digital and physical

· Maintaining our Dispenser cleaning/distribution procedures and logs

Full-time