Customer Service Representative

Job Description

About the position:

At Sitech South, we help customers succeed through advanced site technology, backed by expert support and service. The objective of this position is to support the field sales team, customers, and operations with timely and professional communication, order processing, quote fulfillment, and renewal processing. This position is expected to contribute to a positive customer experience by delivering responsive and solution-oriented service.

ESSENTIAL DUTIES:

Communicate with customers through various channels including but not limited to - incoming calls, emails, in person and video conferencing

Support customers by providing helpful information, and answering questions

Develop as the “Go To” person for repeat customer commercial contacts

Build quotes for standard products, parts and basic systems

Liaison role between sales and operations to improve customer experience

Be responsible for Extended Warranty and Subscription renewals

Support CRM – input and maintain customer lists and quotations in Company’s Salesforce CRM software

Administrate CMD lead system and distribute opportunities to the sales channel

Support operations and manage customer expectations through expediting, lead time communication and follow up to gauge customer satisfaction

Assist Operations team as needed with order fulfilment

Other duties as assigne

Experience/Skill Requirements:

Disciplined organizational and interpersonal skills, must demonstrate sound judgment and decision-making ability

Strong Communication Skills – able to present Self and Company professionally and effectively to customers via telephone, in writing and especially face-to-face

Strong Organizational Skills (planning, directing, prioritizing, time management)

Be Versed in Office Software applications (Word, Outlook, Excel, CRM software)

Highly motivated and Self-Disciplined, proven track record as an implementer

Be a good team player with no drama, personal or otherwise

Positive, can-do attitude

Company Description

Sitech South is a leading provider of construction technology solutions, helping contractors improve productivity, accuracy, and efficiency across every phase of the jobsite. We deliver innovative solutions including Trimble machine control and positioning systems, jobsite software, drone/UAS technology, 3D modeling services, scanning solutions, and supervised autonomy solutions.

Serving the southeastern construction market, Sitech South combines industry-leading technology with expert support, hands-on training, and customized solutions tailored to each customer’s workflow and operational goals. Our team is committed to helping customers maximize equipment performance, streamline communication between the field and office, and operate more efficiently every day.

Sitech South is an equal opportunity employer. Employee benefits include competitive compensation, healthcare, dental, vision and retirement plan options.

Full-time