Field Technical Service Manager

Job Description

THE ROLE

· Perform diagnosis, repair, and maintenance of First Green Industries heavy equipment

· Serve as the primary technical point of contact for customers in the field

· Troubleshoot mechanical and electrical issues efficiently and accurately under real-world conditions

· Maintain detailed and accurate service records, work orders, and technical documentation

· Coordinate with the internal technical team, warehousing, and customer service to resolve issues quickly

· Provide technical guidance and training to customers on proper equipment operation and maintenance

· Identify opportunities for continuous improvement based on field experience and customer feedback

· Lead and align technical department with customer service, repair, and warehousing

· Take ownership of the final upfit, build-out, and preparation of machines, ensuring all equipment is fully completed, quality-checked, and ready for shipment to the end customer.

· Responsible for inventory management from intake through dispatch, including tracking and maintaining accurate records.

· Ensure compliance with safety, regulatory, and quality standards across all product lines

REQUIREMENTS

· Hands-on mechanical background, repair, and maintenance with proven experience in heavy equipment or related industrial sector

· Strong attention to detail with the ability to diagnose and resolve technical issues accurately

· Exceptional professional communication skills — written, verbal, and customer-facing

· Ability to work independently, effectively manage time, and consistently meet deadlines without direct supervision.

· Exceptional professional communication skills — written, verbal, and cross-functional

· Computer literate; comfortable with basic communication tools and Google Workspaces

· Must be willing to relocate to or commute within the Voorheesville/Albany, NY area

· Must be willing to travel extensively throughout the United States and Canada

· Must be able to obtain a valid U.S. passport for potential international travel

PREFERRED QUALIFICATIONS

· Knowledge of electrical systems as they apply to heavy equipment platforms

· Bilingual in Spanish and English — a significant advantage for our growing markets

Full-time