Continuous Quality Improvement Specialist (CQI Specialist)

Salary: Depends on Qualifications

Location : 304 South Morgan Street, Roxboro, NC

Job Type: Full-time

Job Number: 2026-00049

Department: Department of Social Services

Opening Date: 05/12/2026

Closing Date: 5/26/2026 5:00 PM Eastern

Salary Grade: 116

Hiring Salary Range: $56,263 - $72,095 annually

Hours: 8:30 AM - 5:00 PM; Monday - Friday

"Everything is Better in Person"

Summary Objective

Join our team and make a meaningful difference for children, adults, and families in our community.

If you're a compassionate, dedicated, and highly skilled person who's been looking for a role where your ideas are heard, your work has visible impact, and your professional and personal growth is valued, consider building your future with us.

Person County Department of Social Services is seeking a dedicated and detail-oriented Continuous Quality Improvement Specialist (CQI Specialist) to join our Adult Services team. This professional position plays a vital role in strengthening service delivery, enhancing program outcomes, and ensuring compliance with Federal and State regulations that support vulnerable individuals and families throughout the community.

The CQI Specialist is responsible for evaluating service quality and identifying opportunities for continuous improvement through data analysis, case reviews, quality assurance activities, staff support, and training initiatives. This position works collaboratively with leadership and program staff to assess operational effectiveness, promote best practices, and ensure adherence to applicable laws, policies, and procedures within Adult Services programs.

This position operates with a high degree of independence under limited supervision and reports directly to the Assistant Human Services Director. The work schedule is Monday through Friday from 8:30 a.m. to 5:00 p.m., with a one-hour lunch break. Occasional evening, early morning, or after-hours work may be required to support trainings, audits, meetings, or other departmental needs.

For the detailed job description, click

To learn more about the Department of Social Services, click

The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.

Must possess a valid driver's license and have an acceptable driving record per County policy.

This is a non-exempt position working 37.5 hours weekly/1950 hours annually.

Cover letter, resume and transcripts required to apply. A copy of the official college transcript added as an attachment is acceptable for the application process, but if an applicant is selected for an interview, he/she will be required to bring an official college transcript to the interview.

Essential Functions

The essential functions listed below represent the majority of time spent working in this position. Management may assign additional functions related to the type of work in this class as deemed necessary.

Increase capacity for self-evaluation and information sharing; promotes systematic tracking of program and service delivery/outcomes within Person County DSS through direct activity and the provision of technical assistance; provide data to direct the publication of high-quality departmental reports for dissemination to management

Measures and improves outcomes on an ongoing basis in the following program areas: Adult Protective Services, Guardianship, Special Assistance In-Home Program, Adult Home Specialist, and Payee services.

Evaluates quality of work performed using current state review tools to assure policy is followed and that sound judgment is used in making case decisions.

Schedules field visits with social work staff as needed to assess staff development, interactions with adults and families, and critical thinking skills. Attends case staffing as deemed necessary to ensure quality of social work provided and to evaluate case decision making skills.

Assists management in reaching decisions on future activities for specific service program areas, which may include providing input on training needs for social work staff.

Independently conducts evaluations, gathers data, interprets data and tracks outcomes to determine program effectiveness. Reports results to the Assistant Human Services Director. Based on results, develops possible courses of action with justification. Explains factual basis for alternative recommendations to target audiences; makes logical projections about the consequences of adopting alternative recommendations.

Develop and maintain basic management and program statistics regarding DSS clients and services

Extract and report customer data from various sources to assess quality of service delivery, trends regarding services, and identification of areas needing improvement.

Research and collect data across programs within the agency to determine the impact that specific programs have on outcomes in other program areas.

Communicate (orally or in writing) to the Assistant Human Services Director the findings and recommendations from planning and evaluation efforts

Develop and produce reports upon request and provide data for annual reports.

Attend all necessary Adult Services trainings to effectively evaluate Adult programs according to state policy - this includes Tier 1 and Tier 2 trainings in LMS Absorb on Foundations of Aging and Adult Services, Adult Protective Services, Guardianship, and SA In-Home.

Serve as a liaison with external agencies in sharing information related to Adult Services Programs. Minimum Education and Experience Requirements

Bachelor's degree in psychology, sociology, or social work, preferably with coursework in human services program evaluation;

or graduation from a two-year college or university and two years of program evaluation or experience in human service programs;

or an equivalent combination of education and experience. Special Certifications and Licenses

None.

Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following:

A pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing.

A background check for all candidates. Some positions also require a credit check.

Additional screening and testing required for some positions.

Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US.

Person County Government is an Equal Opportunity/E-Verify Employer

Person County Government offers a wide range of employee benefits for full-time employees.

Employee Benefits

NC STATE RETIREMENT SYSTEM

Employee contributes 6% of pre-tax salary and county contributes 14.39% for county employees and 16.08% for law enforcement effective 7/1/2024.

EMPOWER 401K & 457

County contributes 5% of your salary into the 401k and you can contribute up to 80% of your compensation or up to $17,500.

No county contribution for part-time

PAID LEAVE

ANNUAL LEAVE

0-2 years - 12 days per year

3-4 years - 15 days per year

5-9 years - 17 days per year

10-14 years - 20 days per year

15-19 years - 22 days

20+ years - 25 days per year

SICK LEAVE

12 days per year

HOLIDAYS

12 paid holidays per year

PARENTAL LEAVE

30 paid days of new parent leave

VOLUNTEER LEAVE

Up to 24 hours of paid time off per fiscal year to volunteer with a public educational

institution or non-profit organization.

WELLNESS DAY

1 day per year

PAY PROGRAM

MERIT INCREASES - Annual increases based upon performance (up to 3%)

LONGEVITY PAY (Part-time & full-time)

Based on years of service

1 year, but less than 5 years - .50% of annual salary

5 years, but less than 10 years - 1% of annual salary

10 years, but less than 15 years - 2% of annual salary

15 years, but less than 20 years - 3.25% of annual salary

20 years, but less than 25 years - 4.5% of annual salary

25 years or more - 5.75% of annual salary

TUITION REIMBURSEMENT PROGRAM

Employees may be reimbursed for eligible expenses up to a total of eight hundred dollars ($2,500) per fiscal year

CERTIFICATIONS

1.5% salary increase per advanced certification pertaining to the job

DIRECT DEPOSIT

Person County Government employees are paid bi-weekly with Direct Deposit

WELLNESS PROGRAMS

COUNTY EMPLOYEE GYM

$25 membership fee per year for full-time or $50 for part-time public safety employees at the Sheriff's Dept. or EMS whose position requires you to be "fit for duty".

WALK OR WORK OUT PROGRAM

The County allows employees to be physically active three times a week for 45 minutes

PERSON COUNTY SAFETY

Person County is committed to conducting all operations as safely and efficiently as possible. The safety of all employees and the general public, both inside and outside our facilities, is of great importance and one of our major goals.

INSURANCE

HEALTH INSURANCE - HSA - CIGNA - (County contributes $1,200 to HSA account - pro-rated by insurance effective date)

Employee - $0.00/month

Employee + 1 child - $217.80/month

Employee + children - $283.14/month

Employee + spouse - $806.95/month

Family - $1,062.86/month

HEALTH INSURANCE - TRADITIONAL PLAN - CIGNA

Employee - $54.45/month

Employee + 1 child - $435.60/month

Employee + children - $522.72/month

Employee + spouse - $1,324.87/month

Family - $1,721.48/month

DENTAL INSURANCE

Employee - $0.00/month (County pays 100% premium)

Employee + child(ren) - $54.91/month

Employee + spouse - $38.11/month

Family - $94.27/month

VISION

Employee - $7.28/month

Employee + child(ren) - $16.62/month

Employee + spouse - $14.54/month

Family - $25.62/month

LIFE INSURANCE

$10,000 Policy provided by the County

Supplemental Life Insurance available for $25,000 to $100,000 policies

SUPPLEMENTAL POLICIES

AFLAC

?MET LIFE CANCER

FSA (MEDICAL/CHILD CARE)

MASS MUTUAL WHOLE LIFE

SHORT/LONG-TERM DISABILITY

01

This application is the official document (not your resume) that will be reviewed to determine the next step in the process. Did you fully complete the work experience section of this application? Failure to complete the work experience section will lead to an incomplete application. Please note that initialing this section results in an incomplete application.

Yes

No

02

Did you attach your resume, cover letter and college transcripts?

Yes

No

03

Did you fully complete the education section of this application? Failure to complete the education section will lead to an incomplete application. Please note that initialing this section results in an incomplete application.

Yes

No

04

Did you list your current or most recent employer on your application?

Yes

No

Required Question