Manager, Implementation

Job Description

About Foxen

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We've built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.

That kind of momentum requires something specific from the people who work here: high standards, a builder's mindset and ambition without ego.

Foxen isn't for everyone. But for the people it's for, it's a supportive place to grow.

What You'll Do

We want to have the best implementation function in our industry - you'll build and improve our existing function to get us there quickly

Lead a team of implementation managers to deliver consistent, high-quality customer implementation so that launches meet timeline, quality and SLA expectations

Establish clear execution standards and operating rhythms so that team performance is predictable, measurable and continuously improving

Identify delivery gaps and drive corrective action quickly so that customer launch readiness remains high

Improve implementation workflows and handoffs across Sales, Customer Success and Revenue teams so that onboarding is faster and more consistent

Monitor team capacity and workload distribution to maintain performance and prevent delivery bottlenecks

Partner with Product and Engineering to resolve recurring delivery challenges so that implementation friction is reduced over time

Use customer data and feedback to improve onboarding experience so that early lifecycle outcomes support retention and expansion

What Great Looks Like

Experience building new implementation processes from scratch and making existing processes demonstrably better

Demonstrated ability to lead and develop individual contributors to meet clear performance expectations

Strong judgment in prioritizing customer needs, team capacity and business impact

Demonstrated ability to identify root causes of delivery issues and implement effective solutions

Experience improving cross-functional processes across Sales, Product and Customer Success

Ability to use data to drive measurable improvements in customer experience and operational performance

Demonstrated ownership mindset with a consistent track record of accountability for team results

Full-time