Customer Service Representative

Job Description

We are looking for someone who values accuracy, communication, teamwork, and ownership — and who takes pride in helping operations run smoothly for both customers and internal teams.

What Ever Fresh Fruit Company offers!

Monday through Friday

Dedicated Employee Development Team to assist with career growth

Opportunities for advancement

A leadership team that works alongside you for continued support

Employee recognition programs

Ever Fresh Fruit Company offers employer paid:

Medical

Dental

Vision

Short-term disability

Life insurance plan

Vacation and sick pay

9 paid holidays

Tuition reimbursement

Generous 401(k) match

About us!

We work closely with our customers to create unique flavor elements to ice cream bases and yogurt preps. Many of our ingredients end up in easily recognizable brands on the store shelf as we produce for both international corporations as well as smaller, local brands. Our Research and Development is done in-house, providing us the ability to see the whole process from ideation to creation. We support regional trade organizations, source locally when appropriate and provide healthy food to people’s tables.

Customer Service Representative

Department: Sales

Status: Full-Time

Employee Classification: Non-exempt

Reports To: Customer Service Manager

Job Summary:

This role focuses on order management, customer coordination, and cross-functional communication to ensure accurate and timely fulfillment for our B2B customers. The Customer Service Representative is organized, proactive, and comfortable managing multiple priorities while maintaining strong attention to detail. This position works closely with Sales, Production, Logistics, QA, and Accounting to help keep daily operations running smoothly.

Essential Functions:

Enter, review, and revise customer orders accurately and efficiently

Track orders through fulfillment and communicate updates, delays, or shortages to customers

Coordinate with internal departments to resolve order, inventory, billing, or shipping issues

Maintain customer account information, pricing updates, and related documentation

Audit orders and transactions for accuracy, including peer review within the CSR team

Participate in daily operational meetings and occasionally facilitate meetings in the absence of management

Support invoice review, billing inquiries, and documentation tracking as needed

Provide backup support for reception and freight/logistics coordination when required

Knowledge, Skills, and Abilities:

A minimum of 3 years of experience in customer service, order management, inside sales support, or a related operational support role

Strong attention to detail and organizational skills

Ability to manage issues through resolution with consistent follow-through

Professional communication skills and ability to work collaboratively across departments

Ability to prioritize and manage multiple responsibilities effectively

Experience in manufacturing, food production, distribution, or operations-driven environment

Familiarity with ERP systems (Macola or similar platforms)

Exposure to CRM systems such as HubSpot

Familiarity with Shopify or other e-commerce platforms

Experience supporting B2B customer accounts

Adaptability to handle changing priorities and work in a fast-paced environment.

Proficient in Microsoft Suite

Working Conditions/Physical Factors:

Must be able to use normal office equipment (scanner, printer, copier, computer)

Must be able to talk/hear/sit for prolonged periods of time

Occasionally required to stand

Occasionally required to walk.

Continually required to use hands and fingers.

Occasionally required to lift/push light weights 25-50 pounds

Other Duties as Assigned:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Full-time