Operations Dispatcher

Job Description

The Operations Dispatcher plays a crucial role in ensuring the seamless coordination of transportation and logistics activities. This position involves managing schedules, planning routes, and maintaining effective communication between drivers, customers, and internal teams to optimize operational efficiency.

WE SPECIALIZE IN DISPATCHING FINAL MILE DELIVERY OF CRITICAL MEDICAL SUPPLIES NATIONWIDE.

Schedule: 12-hour shifts Three days a week, with a rotation that includes working every other Wednesday. Onsite Day and Night Shifts available.

Day Shift 9AM to 9PM

Sunday, Monday, Tuesday, and every other Wednesday

Thursday, Friday, Saturday, and every other Wednesday

Night Shift 9PM to 9AM

Sunday, Monday, Tuesday, and every other Wednesday

Thursday, Friday, Saturday, and every other Wednesday

Responsibilities

Schedule and coordinate transportation routes and deliveries

Communicate with drivers and field personnel to ensure timely operations

Operate multiple phone lines, prioritizing calls effectively in a high-volume environment.

Plan efficient routes to minimize delays and costs

Manage dispatch operations to align with company goals

Provide responsive customer support and address inquiries

Enter and maintain accurate operational data

Resolve logistical issues and unexpected incidents swiftly

Monitor compliance with operational policies and safety regulations

Handle incident management and report on operational disruptions

Required Qualifications

Minimum of 2 years Dispatching using Dispatching software and/or TMS software.

3-4 years of outstanding customer service experience.

Comfortable with technology and eager to stay updated on new tools and software.

Strong organizational and communication skills are essential.

Ability to maintain a professional demeanor and positive attitude while effectively handling challenging situations with composure.Company Description

OnWay Transport is a full-service Delivery company specializing in "Final Mile" deliveries with equality and integrity!

Full-time