FIELD OPERATIONS MANAGER

Job Description

CAPITAL CITY COMFORT

WE ARE A GROWING HVAC COMPANY LOOKING FOR A TEAM MEMBER WANTING TO JOIN SOMETHING GREAT! WE NEED SOMEONE TO TAKE OWNERSHIP OF THIS POSITION AND HELP CREATE A CULTURE IN OUR SERVICE AND INSTALLATION DEPARTMENTS THAT CHAMPIONS EXCELLENCE. YOUR AVERAGE DAY:

SHOW UP AT 6:00 AM. REVIEW THE DAY'S JOB TICKETS FOR THE INSTALLATION TEAMS. ENSURE OUR WAREHOUSE GUY PULLED THE PROPER JOBS INTO THE PROPER SQUARES WITH THE PROPER CHECKLISTS FOR THE INSTALLATION TEAMS.

INSTALLERS ARRIVE, HAVE A MORNING BREIFING WITH THE TEAMS, GO OVER THE DAY'S JOBS, REQUIRED TASKS, ADDITIONAL BUSINESS ETC.

OVERSEE THE LOADING OF TRUCKS, TOOLS AND SEND THEM OUT INTO THE WORLD ENSURING PROCEDURES ARE FOLLOWED.

TAKE A BREATH.

JUMP IN AND REVIEW THE SERIVCE TICKETS FOR THE DAY. 7:30 ZOOM MEETING WITH TECHNICIANS AND GO OVER JOB NOTES, CRACK JOKES, CHECK ON EVERYONE TO ENSURE THEY ARE FIT FOR DUTY AND READY TO SERVE! GET THEM GONE!

REVIEW PREVIOUS DAY'S CONSUMPTION WITH INVENTORY. VERIFY WAREHOUSE'S DAILY ACCOMPLISHMENT GOAL

MEET WITH DISPATCH AND OFFICE. RELAY EVERYTHING FROM 6:00-8:00 TO DISPATCH TO ENSURE THAT THERE IS NO BREAKDOWN IN COMMUNICATION BETWEEN THE FIELD AND THE OFFICE.

REVIEW PREVIOUS DAY'S SERVICE TICKETS, SIGN OF ON CLOCK IN CLOCK OUT TIMES, VERIFY PROPER COMMISSION PAYMENTS FOR DAILY PAYROLL CHECK ETC.

ENSURE CUSTOMERS REQUIRING FOLLOW UPS ARE CONTACTED, WAREHOUSE ORDERED PARTS FOR JOBS ETC.

FIELD CALLS FROM TECHS FOR CHANGES IN LOGISTICS, BILLING QUESTIONS ETC ETC.

THIS GOES ON UNTIL 4:30. PLENTY OF TIME TO GRAB LUNCH, REVISE AND INNOVATE NEW SYSTEMS, ETC ETC ETC. THIS IS A VERY FAST PACED JOB REQUIRING SOMEONE THAT CAN MULTI TASK, LEAD TEAMS WITH CONFIDENCE AND HANDLE LOTS OF INFORMATION COMING AT YOU RAPIDLY. YOU WILL BE IN EQUAL RANK WITH THE OFFICE MANAGER, AND THE SALES AND MARKETING MANAGER, ONLY UNDER THE GENERAL MANAGER.

LOOKING FORWARD TO SEE WHAT ZIP RECRUITER THROWS AT US. SOMEONE WITH HVAC PARTS KNOWLEDGE OR EXPERIENCE WOULD BE INCREDIBLY HELPFUL, BUT NOT REQUIRED FOR THE RIGHT PERSON! LETS TALK!

Full-time