Phone Operator

Job Description

Salary:

Location: Providence Office

6701 Airport Blvd, Mobile, AL 36608

Located on the campus of Thomas Hospital

Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Mobile, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication.

The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow.

This is a full-time, day shift position with no weekends and paid holidays off.

Schedule & Benefits

MondayFriday

Day shift only

No weekends

Paid holidays

Health insurance

Dental insurance

Paid time off

Paid sick leave

401(k) with company match

Life insurance

AD&D insurance

Flexible spending account (FSA)

Free parking

Competitive pay

Supportive team environment

Responsibilities

Answer incoming patient calls promptly and professionally

Schedule appointments and assist with patient inquiries

Route calls to appropriate departments and clinical staff

Provide accurate information regarding appointments, messages, and office procedures

Maintain professionalism and excellent customer service at all times

Document patient communication accurately

Collaborate with team members to improve patient experience and workflow efficiency

Assist with general front-office communication tasks as needed

Qualifications

Previous customer service or healthcare experience preferred

Strong verbal and written communication skills

Excellent phone etiquette and interpersonal skills

Ability to multitask in a fast-paced medical office environment

Basic computer and Microsoft Office skills required

Positive attitude and willingness to learn

Ability to work effectively in a team setting

Work Location

Mobile, Alabama Providence Location