Customer Experience Specialist

Customer Experience Specialist

At Uncle Mike's, we believe every visit should feel warm, welcoming, and memorable. Our Customer Experience Specialists are the friendly faces of our bakery, focused on creating outstanding customer experiences from the moment guests walk in until they leave with their favorite treats!

As a Customer Experience Specialist, you'll greet customers, answer questions, guide them through our bakery offerings, and assist with checkout. You'll play an important role in ensuring every guest feels cared for, valued, and excited to return.

Benefits & Perks

Free coffee and bakery items while you work

Holiday pay (Full time)

Flexible PTO that never expires — use it when you need it, no pressure (Full time)

25% discount at all locations

Responsibilities

Warmly greet customers and create a welcoming atmosphere

Assist guests with product questions, recommendations, and special requests

Share knowledge of bakery items, seasonal offerings, and specials

Prepare and serve espresso drinks, coffee, and other beverages to order

Accurately ring up purchases, handle cash and credit payments

Guide customers through our bakery experience with professionalism and enthusiasm.

Maintain cleanliness and organization in customer areas (displays, counters, etc.)

Collaborate with team members to ensure smooth daily operations.

Address customer concerns with empathy and provide quick resolutions

Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders

Closing shift includes cleaning cases and the coffee area

Job Requirements

Friendly, positive, and customer-focused attitude.

Strong communication and interpersonal skills.

Ability to work efficiently in a fast-paced environment.

Comfortable handling transactions and operating a register (training provided).

Reliable, punctual, and team-oriented.

Willingness to learn about bakery products, coffee drinks and share knowledge with guests.

Ability to stand for extended periods and lift up to 25 lbs (or an amount suited to your bakery's needs).

Previous customer service or retail experience is a plus but not required.