Front Desk Associate

Job Description

We are seeking a professional, organized, and friendly Front Desk Associate to be the first point of contact for guests and clients. This role is responsible for maintaining smooth office operations while delivering exceptional customer service.

Responsibilities

Greet and welcome guests and visitors in a warm, professional manner

Answer and direct incoming phone calls promptly

Handle incoming and outgoing correspondence, including mail, emails, and messages

Schedule, confirm, and manage appointments and bookings

Process financial transactions such as collecting payments

Perform general clerical and administrative duties, including filing, photocopying, data entry, and organizing documents

Maintain the cleanliness and organization of the front desk and reception area

Provide administrative support to office staff as needed

Qualifications

Previous experience in customer service, receptionist, or administrative roles preferred

Excellent verbal and written communication skills with a professional phone manner

Ability to multitask and work in a fast-paced environment

Strong organizational skills and attention to detail

Proficiency in Microsoft Office Suite (Word, Excel) or similar software

Ability to work independently and as part of a team

Positive attitude and strong work ethic

Job Type

Full-time

Benefits

Health insurance

Paid time off

Retirement plan

Work Location

In person

We offer competitive pay and a comprehensive benefits package. We are looking for a dependable team member who is committed to providing excellent customer service and supporting daily office operations.Company Description

Founded in 1992, EC Roofing is the go-to roofing and exterior company for Maryland and South Central Pennsylvania residents. We provide quality roofing services along with siding, gutter, and window installation. When you partner with EC Roofing, you’re getting a team with a passion for what they do. Our team offers years of experience and training with a welcoming office staff that’s ready to help in any way we can.

We are fully licensed, bonded, and insured, so you can have confidence that the work we do for you will meet building code and exceed industry standards. Our A+ rating from the Better Business Bureau is a result of our commitment to exceptional craftsmanship and honest customer service.

Full-time