Desktop Support Sr Analyst

Desktop Support Sr Analyst

Job Responsibilities Include:

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals

Windows troubleshooting, diagnosing, imaging/deployment and software installation

Serves as company liaison with customer on administrative and technical matters

Provide technical support and incident management service desk functions (Service Now)

Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals

Installs, maintains and optimizes desktop/notebook configurations at customer sites

Diagnoses and resolves product performance problems

Performs maintenance and repair services (basic break fix for desktops, laptops.)

Instructs customers in the operation and maintenance of basic Windows

Basic Qualifications:

5+ years desktop/technical support experience

A+ Certification

Desktop Management-Desktop Administration

White Glove/VIP support experience

Must have a proven customer service background

Knowledgeable of Windows Operating System environment

Must be able to comprehend and follow verbal and written technical instructions and scripts

Good verbal and written communication skills

Physically able to lift and move Enterprise and Client technology hardware in our customer environments

Excellent interpersonal skills and ability to work collaboratively in a team environment

Basic customer interaction skills

Strong troubleshooting skills

About NTT DATA:

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.