Sales Solution Engineer

Job Description

No third parties or C2C

Solution Engineer

On-site · Charlotte, NC

The Role

We're hiring a Solution Engineer to be the technical bridge between our enterprise

customers and our product. You'll own the technical relationship from first integration through

long-term expansion — the person customers call when they need an answer, and the person our

product team listens to when something needs to change.

This role partners closely with Solutions Engineering, Sales, Product, and Engineering.

What You'll Do

• Own the technical onboarding and integration of new enterprise customers onto

the company's APIs and SDKs.

• Serve as the primary technical point of contact for a portfolio of customers — debugging

integration issues, advising on architecture, and unblocking production rollouts.

• Translate customer pain into product requirements. Work directly with PM and Engineering

to advocate for fixes, features, and improvements that move the needle.

• Drive issues to resolution end-to-end, coordinating across Engineering, Solutions

Engineering, and Sales when escalations require it.

• Build the institutional knowledge — runbooks, integration guides, internal docs — that lets

the team scale.

What You Bring

• 6+ years total experience in customer-facing technical roles such as customer engineering,

technical account management, or solutions engineering — including at least 3 years in a

hands-on software engineering role.

• Strong API fluency. You're comfortable reading OpenAPI specs, debugging with Postman

or curl, and reasoning about REST, auth, and webhooks.

• At least one modern language in your toolkit (Python, JavaScript/Node, Java, or Go) —

enough to read customer code, write a working integration, and build sample applications.

• Excellent written and verbal communication. You can explain a JWT flow to a backend

engineer and an SLA to a procurement lead in the same afternoon.

• Proven track record supporting enterprise B2B customers and navigating multi-stakeholder

accounts.

Tools You'll Use Daily

• Slack — internal collaboration and customer Slack Connect channels

• ClickUp — issue tracking, customer ticket management, and cross-team workflows

• HubSpot — customer relationship management

Prior experience with these tools is a plus but not required — we'll get you up to speed quickly.

Nice to Have

• Background in logistics, supply chain, fleet management, mapping, or location technology.

• Experience with cloud platforms (GCP, AWS, or Azure).

• Mobile development exposure (iOS or Android SDK integration).

• Prior experience writing technical documentation, integration guides, or developer-facing

blog content.

• Bachelor's in Computer Science, Engineering, or a related field — or equivalent practical

experience.

Location

This is a full-time, on-site role based at our Charlotte, NC office. You'll work alongside our growing

North American team and collaborate closely with engineering counterparts in Hyderabad,

Bengaluru, and Singapore.

Why This Role

You'll work on infrastructure that matters — every API call you help debug is a real driver, a real

delivery, a real route. Our customers include category-defining names in last-mile delivery,

on-demand transportation, and field services. The technical surface is genuinely interesting (route

optimization, mapping, real-time dispatch) and the customers are sophisticated enough to push us

hard.

If you've ever wanted to be the person who actually closes the loop between customer feedback

and shipped product, this is that seat.

Charlotte, NC · Hyderabad · Bengaluru · Singapore

Full-time