Customer Service Agent BDA (Fixed Term Contract)

How you'll help us Keep Climbing (overview & key responsibilities)

At

Delta, our brand is critical to our continued success. As a Customer Service

Agent, you play a key part in keeping our brand strong by demonstrating strict

adherence to uniform compliance, maintaining professionalism, and exhibiting a

positive attitude inside and outside of work. You will be central in

demonstrating Delta’s commitment to our customers by making their travel

experience as smooth and pleasant as possible.

As a

Customer Service Agent, you are the first to greet our customers at the ticket

counter. You will guide and assist them with the ticketing and baggage check-in

process. At the gate, you will help our customers with routing, trip planning

and gate boarding Responsibilities for this position include, but are not

limited to:

+ Use a computer to sell,print and reissue tickets

+ Manage the check-inprocess, ensuring that customers have the proper documentation for travel

+ Tag baggage and performlifting tasks that involve transferring baggage from scales to conveyorbelts. Several other lifting tasks will involve handling items as low asfloor level and as high as waist level

+ Practices safetyconscious behaviors in all operational processes and procedures

+ Use computers to assistcustomers with seat availability, gate announcements regarding theboarding process, flight status, checking and handling baggage, managing,and initiating the boarding process

+ Operate jet ways toplace them in position prior to aircraft arrival and lifting, opening,closing, and securing aircraft doors

+ Assist customers whorequire mobility assistance with wheelchairs

+ Practices safetyconscious behaviors in all operational processes and procedures

The

period for this fixed term contract will be for one (1) year.

What you need to succeed (minimum qualifications)

+ Be 18 years of age or older

+ Must have permanent, valid authorization to live and work inBermuda at the time of application. Visa sponsorship is not provided forthis role.

+ Be willing to work a rotating scheduleincluding weekends and public holidays

+ Demonstrate attendance reliability

+ Possess entry-level computer skills

+ Be able to lift bags or items between50-70lbs

+ Be able to provide quality customerservice

+ Embraces diverse people, thinking andstyles

+ Consistently makes safety and security, orself and others, the priority

+ High School diploma or GED equivalent

What will give you a competitive edge (preferred qualifications)

+ 1–2 years of experience in Airport Customer Service (Above Wing), airline, or ground handling environment.

+ Check in, gate, and general airport operations experience.

+ Knowledge of SNAPP, Delta Matic, and other relevant airport technology.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here