Outreach Coordinator

Job Description

Lighthouse Behavioral Health Solutions (LBHS) offers a full continuum of care, including outpatient, intensive outpatient, partial hospitalization, residential treatment, psychiatric services, and medication assisted treatment. We take pride in creating a welcoming, compassionate environment where individuals feel supported. Our team believes in every client's ability to achieve recovery and rebuild meaningful, engaged lives in their communities.Position: Outreach Coordinator

Job Summary: The Outreach Coordinator plays a crucial role in establishing and maintaining positive, collaborative relationships with community stakeholders. This position is primarily responsible for engaging community organizations, partners, and local leaders to promote awareness of the organization's services and to build strategic partnerships that support and advance the mission. Through effective communication, outreach, and collaboration, the Liaison serves as a key ambassador for the organization within the community.

Duties and Responsibilities: Duties include, but are not limited to:

Identify, prospect, and establish new referral partnerships with healthcare providers, community organizations, and key stakeholders to drive consistent referral growth

Own and achieve referral volume targets (quotas) by developing and executing strategic outreach plans across assigned territories and partner segments

Strengthen and expand existing referral relationships by increasing engagement, improving utilization, and identifying opportunities for service line growth

Conduct regular in-person and virtual meetings with referral partners to promote services, communicate value, and increase referral conversion rates

Develop and execute strategic account plans for high-value partners to deepen relationships and grow long-term business

Represent the organization at industry events, networking opportunities, and community forums to generate new leads and elevate brand visibility

Serve as the primary point of contact for referral partners, ensuring responsive communication, issue resolution, and ongoing relationship management

Collaborate with clinical and operations teams to align partner expectations, improve service delivery, and enhance referral partner satisfaction

Analyze referral trends and partner performance data to identify growth opportunities, gaps, and areas for strategic focus

Track all outreach, partnership activity, and referral outcomes in CRM systems; provide regular performance reports against growth goals

Lead and support the development and execution of business development strategies to expand market share and increase admissions

Drive community education and outreach initiatives that directly support referral generation and brand positioning

Continuously evaluate market conditions and competitor activity to adjust strategies and maintain a competitive advantage

Support organizational quality and performance improvement initiatives that enhance partner experience and outcomes

Perform other duties as assignedRequired Experience/Certifications:

Bachelor's degree in Business, Communications, Public Relations, Healthcare Administration, Marketing, or a clinical field, or equivalent experience

Minimum of two (2) years of experience in working in behavioral health, substance use treatment, healthcare, or recovery-oriented systems of care

Valid State of Ohio Driver's License, insurance, reliable vehicle

Ability to regularly drive to off-site meetings, community partner locations, outreach events, and referral appointments

Ability to work flexible hours, including occasional evenings and weekends as needed

Must pass BCI check, all Corporate Compliance checks, and employment drug screenDesired Experience/Certifications:

Prior experience in business development, referral development, or external relations within a clinical or nonprofit environment

Knowledge of local community resources, referral networks, and service providers within the region

Experience conducting presentations, trainings, or community education sessions

Familiarity with CRM systems, referral tracking platforms, or outreach databases

Demonstrated success building and sustaining strategic partnerships

Location: Columbus, OH

Compensation: $58,000 - $75,000 annually

Our benefits package includes paid time off (PTO and sick time), paid holidays, medical/dental/vision, 401(k), life insurance, paid continuing education with supervision, parental leave, and eligibility for loan forgiveness programs.

LBHS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, disability status, genetics, gender identity and/or expression, protected veteran status, or any other characteristic protected by federal, state, or local law.

LBHS adheres to Title VII of the Civil Rights Act as amended, Ohio Civil Rights Act, and all applicable rules and regulations. LBHS is an equal opportunity employer.

Full-time