Data Entry and Reservations - Homeless Services

Status: Full-Time, Hourly, Non-Exempt, In-Person

Payrate: $21.50/Hour

Schedule: Monday - Friday 7:00 a.m. - 3:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

100% medical coverage of base tier monthly premium

Voluntary dental and vision insurance

Paid Time Off (Vacation + Sick Pay)

Flexible Spending Account

Employee Assistance Program

403(b) savings plan with up to 3% company matching

Paid on-the-job training and orientation

Mileage reimbursement

Referral bonus program

Opportunities for career growth

Job Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position will be responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes.

Essential Duties and Responsibilities:

Reservations

Responsible for tracking and updating Bed Availability Roster

Screen calls from referring Outreach partners, PD and returning clients

Ensure referrals have been vetted for felony warrant checks and sex offender status

Make bed reservation for client arrivals; to include mode of transportation to shelter

Program Data Entry and Reporting

Ensure HMIS intake forms are completed by clients and data is entered into the HMIS

Ensure HMIS data quality management

Responsible for entering all Bed Nights, Case Notes and Services into database daily

Scan and file intake packets and other pertinent documents daily

Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard

Meet data entry deadlines in a challenging and constantly changing atmosphere

Light data reporting tasks

Miscellaneous

Attend staff meetings

Attend County CoC meetings as needed

Attend training workshops as needed

Perform ad hoc projects as appointed by Supervisor

Requirements:

Education and Experience

Strong computer, typing, and data processing skills

Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers

Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs

General

Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others

Strong verbal communication and interpersonal skills

Ability to multi-task in a fast-paced environment

Attention to detail

Fluency in Spanish is of significant value

Physical Requirements

Ability to lift up to 25 pounds

Prolonged periods sitting at a desk and working on a computer

Must have reliable transportation and be willing to rotate/cover at other Emergency Services shelters as needed