Housing Solutions Case Manager

Status: Full-Time, Non-Exempt

Pay: $22.50-$23.00/hour

Schedule: Monday-Friday 8:30 a.m. - 5:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

100% medical coverage of base tier monthly premium

Voluntary dental and vision insurance

Paid Time Off (Vacation + Sick Pay)

Flexible Spending Account

Employee Assistance Program

403(b) savings plan with up to 3% company matching

Paid on-the-job training and orientation

Mileage reimbursement

Referral bonus program

Opportunities for career growth

Job Summary: Under the direction of the Housing Solutions Manager, the Housing Solutions Case Manager supports Mercy House clients (particularly those enrolled in the Oxnard College Program) who are homeless or at risk of homelessness in obtaining and sustaining permanent housing using the Housing First model. This role provides comprehensive case management, housing advocacy, progress tracking, and support to help clients achieve and maintain housing stability.

Essential Duties and Responsibilities:

Program Oversight

Receive referrals, assess eligibility, and maintain an assigned caseload

Provide comprehensive case management, including outreach, intake, housing stabilization planning, goal setting, enrollment verification, referrals, and ongoing monitoring

Utilize client-centered, harm reduction, Trauma-Informed Care, and Motivational Interviewing approaches

Maintain detailed case notes using GIRP (Goal, Intervention, Response, Plan) format and ensure timely HMIS data entry

Develop individualized service plans, including financial planning and housing goals

Meet regularly with clients to monitor progress and program compliance

Assist clients in locating safe, affordable, or market-rate housing aligned with their needs and income

Provide tenant education, landlord mediation, housing advocacy, and recertification support

Coordinate home visits and co-locate at Oxnard College as scheduled

Address employment and housing barriers; connect clients to community resources and Coordinated Entry as needed

Gather required documentation and ensure timely submission of all client paperwork

Team Relations

Collaborate with staff, interns, volunteers, leasing agents, and community partners to support client housing goals

Attend staff meetings, supervision, trainings, and monthly Housing Solutions meetings

Contribute to a positive, collaborative team environment

Adapt to a fast-paced setting while demonstrating reliability, empathy, and professionalism

Administration

Maintain accurate, up-to-date client documentation, including case notes, stabilization plans, and service records

Upload required documentation and support data collection systems

Ensure confidentiality and compliance with HIPAA and agency policies

Respond promptly to calls and emails; manage workload and deadlines independently

Utilize required software and technology systems

Assist with program activities, partnership development, and other assigned projects

Perform occasional lifting (up to 25 lbs.) and extended desk/computer work

Requirements:

Education and Experience

Bachelor's degree in Social Work or related field and/or four years of experience in social work or human services

Experience working with individuals experiencing homelessness preferred

Proficiency in Microsoft Office and basic computer skills

Valid driver's license, proof of insurance, and reliable vehicle required

Bilingual (Arabic, English, Farsi, Spanish, or Vietnamese) highly preferred

General

Dependable, organized, and detail-oriented with strong written and verbal communication skills

Ability to manage multiple priorities in a fast-paced environment

Skilled in crisis intervention and maintaining client confidentiality

Able to work effectively with diverse populations and demonstrate ethical, professional conduct

Capable of building positive relationships with clients, landlords, service providers, and team members

Physical

Ability to lift, bend, push, and pull up to 50 pounds

Prolonged periods of sitting at a desk and working on a computer