Core Operations & Automation Process Manager (Information Technology

Schedule: Full-time

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You'll Be Doing:

Under the general direction of the Enterprise Platform Services Manager and Applications Director, the Core Operations & Automation Platforms Supervisor leads a team responsible for system development, ongoing maintenance, and automation initiatives that support BWC’s Core Operations & Automation Platforms. This role oversees day to day system operations, manages small to mid size projects, supports strategic planning, and ensures the stability and enhancement of key applications and automation tools.

Key Responsibilities

Team & Operational Leadership

Manage the Core Operations & Automation Platforms team, ensuring the availability and performance of the CoreSuite application.

Prioritize and assign work using tools such as ServiceNow, TFS, Outlook, and application release notes.

Provide direction on resolving issues arising from daily system use.

Oversee development and maintenance of automation solutions (e.g., UiPath, TMS, PLQ).

Develop system, project, and section policies; establish programming and system standards.

Project & Systems Management

Manage and coordinate smaller-scale projects from planning through completion.

Apply project management methodologies (e.g., Waterfall, Agile) to upgrades, enhancements, integrations, and other planned initiatives.

Conduct high-level design and analysis for automation systems and solutions.

Evaluate software and hardware products for potential acquisition.

Make objective and subjective assessments for new applications and automation opportunities.

Administrative & Performance Oversight

Approve and manage Time Off Requests (TOR) through Kronos.

Conduct performance evaluations using ePerformance.

Interview candidates, participate in hiring decisions, recommend discipline, and work closely with Labor Relations as needed.

Recognize outstanding team achievements and coordinate training and development opportunities.

Communication & Collaboration

Meet with vendors, users, and management to exchange information, resolve technical challenges, and coordinate operations.

Create, publish, and present regular reports using Outlook, OneNote, and Word.

Provide timely updates to IT leadership regarding system issues or outages.

Offer expert technical guidance to senior management.

Attend relevant training classes, seminars, or professional development events.

To Qualify, You Must Clearly Demonstrate:

Required Experience and/or Education:

8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 18 months exp. in performing project management functions as defined in series purpose.

Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 18 mos. exp. in performing project management functions as defined in series purpose.

Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND 3 yrs. exp. in utilizing word processing software AND 3 yrs. exp. in utilizing internet browser(s) for research AND 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management AND 2 yrs. exp. in utilizing e-mail system AND 18 mos. exp. in project management or lead role on information technology project AND12 mos. exp. in utilizing spreadsheet software AND 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Major Worker Characteristics:

Knowledge of Ohio Bureau of Workers Compensation (BWC), Information Technology (IT) Division, departmental & section policies & standard operating procedures*; computer science; business &/or public administration, data processing, engineering or comparable field which included coursework in logic-based mathematics, database concepts, basic data processing concepts & high-level language computer programming; computer systems analysis & design; computer hardware systems; supervisory principles & techniques*; employee training & development*; project management; human resources (e.g. labor relations)*; Bargaining Unit Contract (i.e. AFSCME/OCSEA).

Skill in personal computer; peripheral equipment (e.g. printers, modems); BWC Web*; BWC software & systems (e.g. Microsoft Office products)*.

Ability to interpret variety of technical computer manuals & documentation; write computer programs & system documentation & instruction manuals; communicate verbally & in writing on technical & non-technical matters; establish friendly atmosphere as supervisor over work units. developed after employment.