ServiceNow QA/Test Engineer

DataStaff, Inc. is seeking a ServiceNow QA/Test Engineer for a long-term contract opportunity with one of our clients in Columbus, Ohio.

*This role is on-site

Job Description:

You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector.

This role is centered on ensuring platform quality, reliability, and compliance by driving comprehensive testing strategies across enhancements, upgrades, and integrations within a secure and highly regulated environment.

Primary Responsibilities:

Test Planning & Strategy: Develop detailed test plans, scenarios, and cases aligned with ServiceNow modules such as ITSM, ITOM, and CSM.

Automated Testing: Build and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to support repeatable and scalable regression testing.

Functional & Regression Testing: Execute manual and automated tests to validate new functionality and ensure system stability during upgrades and releases.

Compliance Validation: Verify that platform configurations meet required security, privacy, and regulatory standards within a controlled environment.

Defect Tracking & Resolution: Log, track, and manage defects through resolution, collaborating with development teams to identify root causes and ensure fixes are validated.

UAT Support: Assist in preparing UAT materials and provide technical support to stakeholders during validation cycles.

Performance Testing: Evaluate system responsiveness and stability under load conditions to ensure enterprise-level performance expectations are met.

Required Qualifications:

4+ years of experience in Software Quality Assurance, including at least 2 years with ServiceNow

Hands-on experience with ServiceNow Automated Test Framework (ATF)

Strong understanding of Agile/Scrum and SDLC processes

Experience with defect tracking and testing tools (e.g., Jira, ServiceNow, Selenium)

Must be a US Citizen or Green Card holder

Ability to work onsite 5 days per week in Columbus, Ohio

Preferred Qualifications:

Experience supporting testing efforts in public sector or regulated environments

Familiarity with accessibility and security testing standards

Relevant certifications such as ServiceNow CSA or ISTQB

This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.